A reasonable concern.
No fees.
Quite good tech support (I had some questions, answered fully in less than a day).
They do have a pretty aggressive sales campaign even post sale, but easy to turn that noise off, too.
I'm not able to tell how much of this software is server side, and thus vulnerable to 'loss of company'... a good question for those more knowlegable with the tech than me...the economic viability of these products is kind of mysterious to me.
There are some server side features, such as monthly energy reports (not available on all products) and outage notifications (outage of the device, that is, it bugged me for days about having turned the baseboard heater off at the breaker!).
Loss of the App would probably also 'kill' the device, I presume, though it does have manual local controls.
Maybe send them an email and ask them directly? (
"Don't know? Don't Guess. Call the Factory")
It's low risk to me, as a) I have the original minisplit remote, and b) the purchase cost is modest (around $100) while the benefit in improved comfort in my case, is very noticeable, and a major improvement, or in the case of the solarium heater controller, no other options.
(I hired an electrician to make sure the heater controller was installed per code -that
swamped the cost of the actual device!)
I think their mini-split t-stat remote blaster is unique, so I didn't have a lot of choice.
I started with their baseboad heater controller, and was pleased with it, so went for the mini-split one too.
It's a Canadian company, apparently, so, there's
that too.
I have been testing a number of other homekit devices (mostly lightbulbs and smart outlets) - several of which are from 'no-name mystery' brands, and so far (about a year) all of them continue to work.
Generally, the 'bigger' the brand, the better the UI, and higher up front cost (Lutron, for example).
One thing I have found is that some ONLY use
their app for use/control/setup, while others use both/either their app or Apple Home, and some simply live inside Apple Home.
The latter (I presume some apple fees apply to the developers for Homekit instances) seem to be the most reliable and easier to use (a common UI).
The '
only use our app' variety I will not retain, as those smell too much like 'spy' apps to me.
Mysa Tstat features are available thru either Apple Home or their own app. Their own app contains additional setup/config features rarely needed.
At best I'm a novice at smart home tech - these are all learning experiences, in an 'environment' that is poorly documented, and has wildly varying 'programming' standards/techniques... and I'm definitely not a programmer.