Alexander Gödde
Member
- Joined
- Mar 17, 2018
- Messages
- 74
- Likes
- 198
Bought a CD player there a few months back. Prompt delivery, well packaged, no issues.
Meine Deutsche Freund von Hamburg, the fact that you had to make a claim under a warranty is another red flag for me. This is high End gear we are talking about, There should not be ANY claims under the warranty!!! Does not fill me with confidence about the products that they are sending out. What is their Quality Control process like? Especially as it was for an item that "Wasn't Cheap!!!"I have been a regular customer for years. I had one warranty claim (scratchy voice coil in a midwoofer that wasn't cheap), which was handled absolutely flawlessly.
By the way, I don't have the slightest understanding for Baldo's "problem". If you don't like the fact that you don't get a special treatment, then buy elsewhere ...
There is absolutely nothing in the company's response that warrants your conclusion of "Buyer BEWARE. Your money Your Risk."My pre sales experience is not good so far.
I am looking to order several thousand Euros worth of gear and I asked for a tiny sample cable. We are talking about less than €5 worth of mains cable. So not exactly a huge sum of money. I even offered to pay for the postage to Germany. So the total cost would be about €10.
They have refused saying that they do not send out samples. I am looking for althernative suppliers. I would rather spend several hours and pay more to a company that offers better customer Pre sales service.
[...]
So far I would say Stay away or you are taking a considerable risk. Buyer BEWARE. Your money Your Risk.
I would beg to differ with your opinion, which you are clearly entitled to. I clearly have a much higher expectation of the people that I do business with than you do. I PERSONALLY do not consider my request to be unreasonable. If they dont send samples (THAT I AM PREPARE TO PAY FOR), then I will go to someone who does. Its not rocket science mate!!!There is absolutely nothing in the company's response that warrants your conclusion of "Buyer BEWARE. Your money Your Risk."
Your conclusion is clearly a defamatory statement, as it is absolutely not backed by your factual representation of events (you asked for a sample cable - company responded that it doesn't send samples).
This is a red flag for me.Oh man. Such a bad experience. Ordered Theiaudio IEMs. One of the pins was broken inside the shell upon delivery and the guy at Audiophonics refused to RMA instead claiming I broke it. Refused returns, refunds anything. Instead sent me the generic support email at the manufacturer!
Not a cheap product.
Really disgusting communication to be honest. Very surprised to see such good reviews online. Makes me wonder how many are fake.
Would be super careful after this experience.
and another one.I've made several purchases from Audiophonics and everything's went well except the last one.
They sent me a broken product with software as well as hardware problems - of which former were known to them prior shipping but not mentioned anywhere on their website. I Was offered a full refund but time will tell how it'll work out.
Judging by the trouble I've had with other suppliers (and had to initiate a legal dispute - being right and getting right are two different things), Audiophonics is in a very good position. Especially in the case of a scratchy voice coil, they were able to claim that I had caused it myself.Meine Deutsche Freund von Hamburg, the fact that you had to make a claim under a warranty is another red flag for me. This is high End gear we are talking about, There should not be ANY claims under the warranty!!! Does not fill me with confidence about the products that they are sending out. What is their Quality Control process like? Especially as it was for an item that "Wasn't Cheap!!!"
I'm happy for you that they handled it well for YOU, BUT. MY experience so far has been far from positive. however, if they come back to me with a suitabel proposal then I am happy to give them a chance. Until then though, I will look elsewhere. ChatGPT has been very helpful in finding alternatives.
And no disrespect to you my fellow German, but Germany is not exactly known for great customer service. Go to the US or the UK and experience what it is like being treated with respect and thanks for choosing to do business with someone rather than being looked at with disdain and treated as though they are doing you a favor by selling you their products. This is Hi End Hi Fi we are talking about not Womens handbags from where you need an appointment just to go into the shop and have to put your name on a waiting list so that you can be one of the few people in the world privileged and ALLOWED to buy their product!!!! Without the Customer, a business has no reason to exist. That is Capitalism for you. This is not the former USSR!!!!
Great city BTW, pity about the weather though.
So far I would say Stay away or you are taking a considerable risk. Buyer BEWARE. Your money Your Risk.
How do they know you will not just keep the cable and say you are not interested in doing business? You are claiming that if they give you a free item you might buy something. Let me guess, you believe that you are entitled to this meter of cable to inspect.I consider it a "considerable risk" because i am looking to spend several thousand € with them and if their service is like this even before I have bought anything from them then I am not going to buy anything from them. I will not take the risk.
You are not a customer, you are a simple beggar. How much is the cable? Maybe I will send your tightwad butt money so you can buy a meter of cable. Especially if you quit your bitchin'.If they come back and want me as a customer, I am happy to listen
Well I do feel I have to put on my cape and do my duty to save people!!!!. The risk is there with any online business. The worst cost is not money but time wasted.What risk is that? You asked for something they don't offer, they said no, and you feel you are now at risk somehow and need to warn the world? That's quite a stretch.
As a business owner myself, I provide my customers with such a good service and experience that they say to themselves, "Wow. I would be crazy to do business with anyone else because this business not only meets my needs but exceeds them". Do I always suceed? No, there are always customers that I cannot service but I make sure that my business has done its best to help. As I said, different business customer service expectations. That is why most small businesses fail and the good ones go on to dominate the market.As a business owner, I consider it important to stay away from customers who are likely to be more trouble than they are worth.
I feel like that’s exactly what you just did here in this thread. You admitted that you haven’t even bought a product from them and you rant on about something that they don’t make but didn’t sell to you? I am failing to find any logic in your continued assault on this company. So you have had ample room to make your point (13 separate posts) and I think you’re done here.whole world decides to come here, get drunk, get laid and throw up everywhere, not necessarily in that order!!!
Great post. Dude wins the coveted ignore award.I feel like that’s exactly what you just did here in this thread. You admitted that you haven’t even bought a product from them and you rant on about something that they don’t make but didn’t sell to you? I am failing to find any logic in your continued assault on this company. So you have had ample room to make your point (13 separate posts) and I think you’re done here.