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Opinions / experience with Audiophonics.fr?
- Thread starter kenshone
- Start date
the DAC was SMSL M500 MKII (and just to be clear: i don't object the DAC itself at all)
Davidjcooper
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- Sep 19, 2023
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Oh man. Such a bad experience. Ordered Theiaudio IEMs. One of the pins was broken inside the shell upon delivery and the guy at Audiophonics refused to RMA instead claiming I broke it. Refused returns, refunds anything. Instead sent me the generic support email at the manufacturer!
Not a cheap product.
Really disgusting communication to be honest. Very surprised to see such good reviews online. Makes me wonder how many are fake.
Would be super careful after this experience.
Yersinia Bestmate
Member
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- Nov 2, 2023
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I've made several purchases from Audiophonics and everything's went well except the last one.
They sent me a broken product with software as well as hardware problems - of which former were known to them prior shipping but not mentioned anywhere on their website. I Was offered a full refund but time will tell how it'll work out.
They sent me a broken product with software as well as hardware problems - of which former were known to them prior shipping but not mentioned anywhere on their website. I Was offered a full refund but time will tell how it'll work out.
My pre sales experience is not good so far.
I am looking to order several thousand Euros worth of gear and I asked for a tiny sample cable. We are talking about less than €5 worth of mains cable. So not exactly a huge sum of money. I even offered to pay for the postage to Germany. So the total cost would be about €10.
They have refused saying that they do not send out samples. I am looking for althernative suppliers. I would rather spend several hours and pay more to a company that offers better customer Pre sales service.
I mean it is seriously short sighted of them to be adamant. I mean seriously, we are only talking about less than €10.
I do NOT have a good first impression. If they can't even be bothered to serve a customer with this small request then I am very cautious about giving them several thousands. The risk is just too high. I am going to look else where and even pay more for the products.
So far I would say Stay away or you are taking a considerable risk. Buyer BEWARE. Your money Your Risk.
I am looking to order several thousand Euros worth of gear and I asked for a tiny sample cable. We are talking about less than €5 worth of mains cable. So not exactly a huge sum of money. I even offered to pay for the postage to Germany. So the total cost would be about €10.
They have refused saying that they do not send out samples. I am looking for althernative suppliers. I would rather spend several hours and pay more to a company that offers better customer Pre sales service.
I mean it is seriously short sighted of them to be adamant. I mean seriously, we are only talking about less than €10.
I do NOT have a good first impression. If they can't even be bothered to serve a customer with this small request then I am very cautious about giving them several thousands. The risk is just too high. I am going to look else where and even pay more for the products.
So far I would say Stay away or you are taking a considerable risk. Buyer BEWARE. Your money Your Risk.
How can you claim anyone is taking a considerable risk purchasing from a highly reputable retailer just because they wouldn't send you a free sample?
That is just silly.
I have personally spent £1000s with them and have never had an issue, but I have not asked them for anything for free.
Perhaps you have had a great experience with them.
I am not asking for a free sample. I am more than happy to pay for it. It's just not very customer centric AFAIAC. I would have thought that they would be happy to accomodate a pre sales enquiry which is what my request is.
They have not done a very good job with me right now and here I am telling others of my, not so positive experience. How much business are they now losing as a result. They have lost out on at least 20-50X in profit compared to what it would cost them. It is just not very customer focused. Leaves a bad taste in my mouth and makes me want to find an alternative supplier AND even pay more to that supplier if they provide a better customer service experience.
The Audiophile market has very high margins in it and it is not an especially large market at that. Just rather sad from my point of view.
As a customer I have a responsibility to give my business to companies that I align with my values. And a company that can't even do what I consider a very very minor request raises massive red flags for me. If they can't serve this small request, what are they going to be like when the stakes are far higher? Not a good sign for me.
Appreciate your input though.
Yet, they do not send free samples. That's their terms. Period. Case closed. About the several thousand Euros you were going to spend, perhaps you could elaborate what it was. My question is indeed on purpose : are you a professional?
That is unacceptable. If you never, ever, ordered anything from them, you are absolutely not in position to say such things. Seriously, what "risk" are you even talking about ?!
@Audiophonics is a reputable seller, not only in France, but to some international levels. One can share his/her experience here, whatever positive or negative, but this is barely any experience at all.
- Joined
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They replaced an internationally shipped part without requiring shipping the defective part for free
Well it IS my experience so far. And it is not a good one.
Perhaps everyone else has a good experience with them perhaps they are fake reviews. But by them being what I consider to be very short sighted, they risk loosing me as a customer who is looking to spend several 1000s. That is the beauty of capitalism, the internet and a free market. If you treat potential customers badly, alternatives are just a click away.
As I said, I would rather pay more and spend time looking for alternatives than give my hard earned cash to a company that treats me in that way.
I notice that the raving positive review is located in Paris. Is this a case of trying to support your home team?? Just saying.
The OP was asking for Opinions / Experience with Audiophonics.fr. That is exactly what I did. Shared MY experience. And i provided context without just bad mounthing them.
The OP was asking for Opinions / Experience with Audiophonics.fr. That is exactly what I did. Shared MY experience. And i provided context without just bad mounthing them.
I'm sorry but this is the bare minimum anyone should do for something that is DEFECTIVE. Ideally they should not have sent a defective part in the first place but hey life happens. To claim that this is great act on their part is a very low standard. When you buy a product you expect the product to do the job that you bought it for and not count yourself lucky if the product is not defective.
I dont see why the Audiophile world should have different rules from the rest of the world. In fact, us Audiophiles are passionate and dedicated to our hobby and spend considerable sums on money on it. Sure we pay large sums of money for our products but we also expect the products to perform and live up to very high standards.
I think the issue is you are claiming it is a 'considerable risk' to buy from them, but you have never actually bought anything from them.
You are obviously entitled to your opinion as far as pre sales service is concerned, although I still very much disagree.
You really (really) should watch your words. Such behaviour with these kinds of false accusations are absolutely not tolerated here. Not to mention from a random person with 2 weeks of membership, when both @Audiophonics and I are on this boat for the sixth year. Whatever...
For your culture, Paris (where I live) and Floirac (where Audiophonics is) are 550km away, so not quite around the corner. If you imply that this post :
...would be a "fake review"...
Top of my order list :
Bottom :
Again, you have no experience at all as an actual customer.
Go ahead, then. I'm sure they would be fine without you.
By the way, you did not answer if you are a professional or not.
I respect your disagreement @Joffy1780. I consider it a "considerable risk" because i am looking to spend several thousand € with them and if their service is like this even before I have bought anything from them then I am not going to buy anything from them. I will not take the risk.
Remember, I am not asking for anything for Free. I am more than happy to pay the nominal amount that it will cost. Heck, I pay full retail price. Why should I place an order for several meters of cables, and all the other stuff that I was looking at and find that it is not what I wanted. I certainly cant send it back and then pay extra shipping to do so.
It is just very low IQ behaviour on their part.
Dude, all I did was share MY experience so far, as the OP question stated. I am not here to troll or promote any business of my own.
No I am not a professional, not exactly sure what you mean by that.
I am glad that they are members here. Maybe they can take note and maybe reach out. That would be a great result for all concerned. I would be more than happy to take back my words and say "hey I was wrong, I misjusdged, their customer service is great". But at the moment I can not say that.
I emailed them twice asking them to reconsider their decision. If they don't want me as a customer then I am happy to take my custom and money else where. Living in a society that still has free speech, I am free to share MY Experience.
BTW, not sure why you posted your order list, which I did not even open. And I am not sure why you are also so sensitive about them and defending them so strongly.
With all due respect to everyone, I think that I have said all that I need to say on this. These are not "False Accusations" I have not accused them of anything, just shared my experience with the company.
If they come back and want me as a customer, I am happy to listen but until then, lets not get into a Flame war here. We are all grown Men. (Yes, that is an assumption but I am probably 95% correct, Especially judging by the attendance at Munich Hi End Hi Fi every year. Even though I do have female friends who are Audiophiles)
If they come back and want me as a customer, I am happy to listen but until then, lets not get into a Flame war here. We are all grown Men. (Yes, that is an assumption but I am probably 95% correct, Especially judging by the attendance at Munich Hi End Hi Fi every year. Even though I do have female friends who are Audiophiles)
Your accusations of fake/raving reviews and connivance were pretty clear and completely inappropriate.
Yep, you did share your experience, and that is exactly what this thread is here for. First part of your post was your actual experience and feedback. Fine. This, however :
Was completely excessive and irrelevant considering you (again) never ordered anything from them.
I'll leave you there.
Regards.
TheLastGerman
Member
I have been a regular customer for years. I had one warranty claim (scratchy voice coil in a midwoofer that wasn't cheap), which was handled absolutely flawlessly.
By the way, I don't have the slightest understanding for Baldo's "problem". If you don't like the fact that you don't get a special treatment, then buy elsewhere ...
By the way, I don't have the slightest understanding for Baldo's "problem". If you don't like the fact that you don't get a special treatment, then buy elsewhere ...
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