Opinions / experience with Audiophonics.fr?

[Bow_Wazoo]

Recommend

 

[jp_asr]

Was "the DAC" and Audio-GD product?...

the DAC was SMSL M500 MKII (and just to be clear: i don't object the DAC itself at all)

 

[Joffy1780]

Another very happy customer here, ordered several times. Fantastic customer care and very responsive to questions.
Also, the fact that they link to Amir's reviews where available is a huge plus in my book.

 

[Davidjcooper]

Hey forum,

What has been your experience with Audiophonics.fr, in terms of how they deal with returns, defective products, refunds, and other issues?

Oh man. Such a bad experience. Ordered Theiaudio IEMs. One of the pins was broken inside the shell upon delivery and the guy at Audiophonics refused to RMA instead claiming I broke it. Refused returns, refunds anything. Instead sent me the generic support email at the manufacturer!

Not a cheap product.

Really disgusting communication to be honest. Very surprised to see such good reviews online. Makes me wonder how many are fake.

Would be super careful after this experience.

 

[Yersinia Bestmate]

I've made several purchases from Audiophonics and everything's went well except the last one.

They sent me a broken product with software as well as hardware problems - of which former were known to them prior shipping but not mentioned anywhere on their website. I Was offered a full refund but time will tell how it'll work out.