the DAC was SMSL M500 MKII (and just to be clear: i don't object the DAC itself at all)Was "the DAC" and Audio-GD product?...
Oh man. Such a bad experience. Ordered Theiaudio IEMs. One of the pins was broken inside the shell upon delivery and the guy at Audiophonics refused to RMA instead claiming I broke it. Refused returns, refunds anything. Instead sent me the generic support email at the manufacturer!Hey forum,
What has been your experience with Audiophonics.fr, in terms of how they deal with returns, defective products, refunds, and other issues?
How can you claim anyone is taking a considerable risk purchasing from a highly reputable retailer just because they wouldn't send you a free sample?My pre sales experience is not good so far.
I am looking to order several thousand Euros worth of gear and I asked for a tiny sample cable. We are talking about less than €5 worth of mains cable. So not exactly a huge sum of money. I even offered to pay for the postage to Germany. So the total cost would be about €10.
They have refused saying that they do not send out samples. I am looking for althernative suppliers. I would rather spend several hours and pay more to a company that offers better customer Pre sales service.
I mean it is seriously short sighted of them to be adamant. I mean seriously, we are only talking about less than €10.
I do NOT have a good first impression. If they can't even be bothered to serve a customer with this small request then I am very cautious about giving them several thousands. The risk is just too high. I am going to look else where and even pay more for the products.
So far I would say Stay away or you are taking a considerable risk. Buyer BEWARE. Your money Your Risk.
Perhaps you have had a great experience with them.How can you claim anyone is taking a considerable risk purchasing from a highly reputable retailer just because they wouldn't send you a free sample?
That is just silly.
I have personally spent £1000s with them and have never had an issue, but I have not asked them for anything for free.
Yet, they do not send free samples. That's their terms. Period. Case closed. About the several thousand Euros you were going to spend, perhaps you could elaborate what it was. My question is indeed on purpose : are you a professional?I am looking to order several thousand Euros worth of gear and I asked for a tiny sample cable. We are talking about less than €5 worth of mains cable.
That is unacceptable. If you never, ever, ordered anything from them, you are absolutely not in position to say such things. Seriously, what "risk" are you even talking about ?!So far I would say Stay away or you are taking a considerable risk. Buyer BEWARE. Your money Your Risk.
Well it IS my experience so far. And it is not a good one.Yet, they do not send free samples. That's their terms. Period. Case closed. About the several thousand Euros you were going to spend, perhaps you could elaborate what it was. My question is indeed on purpose : are you a professional?
That is unacceptable. If you never, ever, ordered anything from them, you are absolutely not in position to say such things. Seriously, what "risk" are you even talking about ?!
@Audiophonics is a reputable seller, not only in France, but to some international levels. One can share his/her experience here, whatever positive or negative, but this is barely any experience at all.
I'm sorry but this is the bare minimum anyone should do for something that is DEFECTIVE. Ideally they should not have sent a defective part in the first place but hey life happens. To claim that this is great act on their part is a very low standard. When you buy a product you expect the product to do the job that you bought it for and not count yourself lucky if the product is not defective.They replaced an internationally shipped part without requiring shipping the defective part for free
I think the issue is you are claiming it is a 'considerable risk' to buy from them, but you have never actually bought anything from them.Well it IS my experience so far. And it is not a good one.
Perhaps everyone else has a good experience with them perhaps they are fake reviews. But by them being what I consider to be very short sighted, they risk loosing me as a customer who is looking to spend several 1000s. That is the beauty of capitalism, the internet and a free market. If you treat potential customers badly, alternatives are just a click away.
As I said, I would rather pay more and spend time looking for alternatives than give my hard earned cash to a company that treats me in that way.
Perhaps everyone else has a good experience with them perhaps they are fake reviews.
You really (really) should watch your words. Such behaviour with these kinds of false accusations are absolutely not tolerated here. Not to mention from a random person with 2 weeks of membership, when both @Audiophonics and I are on this boat for the sixth year. Whatever...I notice that the raving positive review is located in Paris. Is this a case of trying to support your home team?? Just saying.
...would be a "fake review"...I just checked: I placed 38 orders (and at least thrice as much products) during the past 8 years. Never had any issue with returns/refunds. I only used warranty for a product once. Every order has always been sent the same day (if placed before 1:00PM/13H00, local) which is adequate since, unfortunately, free shipping is (almost) never a thing... One bummer is that they are often on the north side of pricing regarding some products, with very few deals/sales opportunities... But you pay for premium service, on the other hand.
At last, they are member here and were OK to send products for measurements. They are always transparent about objective performance, which is a big pro in my book.
Again, you have no experience at all as an actual customer.Well it IS my experience so far. And it is not a good one.
Go ahead, then. I'm sure they would be fine without you.As I said, I would rather pay more and spend time looking for alternatives than give my hard earned cash to a company that treats me in that way.
I respect your disagreement @Joffy1780. I consider it a "considerable risk" because i am looking to spend several thousand € with them and if their service is like this even before I have bought anything from them then I am not going to buy anything from them. I will not take the risk.I think the issue is you are claiming it is a 'considerable risk' to buy from them, but you have never actually bought anything from them.
You are obviously entitled to your opinion as far as pre sales service is concerned, although I still very much disagree.
Dude, all I did was share MY experience so far, as the OP question stated. I am not here to troll or promote any business of my own.You really (really) should watch your words. Such behaviour with these kinds of false accusations are absolutely not tolerated here. Not to mention from a random person with 2 weeks of membership, when both @Audiophonics and I are on this boat for the sixth year. Whatever...
For your culture, Paris (where I live) and Floirac (where Audiophonics is) are 550km away, so not quite around the corner. If you imply that this post :
...would be a "fake review"...
Top of my order list :
View attachment 376378
Bottom :
View attachment 376381
Again, you have no experience at all as an actual customer.
Go ahead, then. I'm sure they would be fine without you.
By the way, you did not answer if you are a professional or not.
Your accusations of fake/raving reviews and connivance were pretty clear and completely inappropriate.BTW, not sure why you posted your order list, which I did not even open. And I am not sure why you are also so sensitive about them and defending them so strongly.
Yep, you did share your experience, and that is exactly what this thread is here for. First part of your post was your actual experience and feedback. Fine. This, however :Dude, all I did was share MY experience so far, as the OP question stated. I am not here to troll or promote any business of my own.
Was completely excessive and irrelevant considering you (again) never ordered anything from them.So far I would say Stay away or you are taking a considerable risk. Buyer BEWARE. Your money Your Risk.