My purchase history Fiio FW5.
I ordered these headphones on Aliexpress from the Official FiiO Store. Upon arrival, I connected them to my phone, but found that the right earbud was losing charge too quickly and would periodically (every 10 seconds) lose connection (fall off) and then reconnect on its own. I contacted the seller with this problem, but did not receive any response. I found a recommendation on the Internet to “update the firmware.” After installing the latest firmware, the situation only got worse; the headphones began to wheeze and play music with constant interruptions (both on Android (on all codecs) and on iOS (on AAC)), and the right earphone still lost connection every 5-10 seconds, and then it reconnect again (and so on in a circle).
I contacted the seller with a question, but, unfortunately, I did not receive any answer. I was forced to open a dispute on Aliexpress: I attached photos and videos in which you can see and hear how these headphones wheeze and how the music playback is constantly interrupted (I also sent this video to the seller, but he ignored it). According to the arbitrator's decision, I must return these headphones back to the seller, and he must pay me shipping costs. I went to the post office, paid for the headphones to be sent, and now they are on their way to the seller. But, unfortunately, even now, after 10 days, I have not received any response from the seller. He reads my messages but ignores them.
Let me sum it up. I received defective headphones from the Official FiiO Store. The seller completely ignored all my problems. After the Aliexpress arbitrator made a decision to return the headphones at the seller’s expense, I paid for the shipping, but I will no longer receive my money. I have attached screenshots of correspondence with the seller and a screenshot of the resolution of the dispute.
If there is an official representative of the FiiO brand on the forum, I would like to ask him a question: dear Sir, do you think it is normal when a client is treated worse than cattle, completely ignoring him, in fact leaving him alone with a defective product?
P.S. I must say: the problem with my headphones is far from isolated, there are many reviews on the product page with similar problems and people complain about the seller completely ignoring the problem. That is, a defective batch of headphones was released for sale, which somehow passed the technical control department at the factory.
Here is a link to the page with reviews (just open the ones where gave one star)
I ordered these headphones on Aliexpress from the Official FiiO Store. Upon arrival, I connected them to my phone, but found that the right earbud was losing charge too quickly and would periodically (every 10 seconds) lose connection (fall off) and then reconnect on its own. I contacted the seller with this problem, but did not receive any response. I found a recommendation on the Internet to “update the firmware.” After installing the latest firmware, the situation only got worse; the headphones began to wheeze and play music with constant interruptions (both on Android (on all codecs) and on iOS (on AAC)), and the right earphone still lost connection every 5-10 seconds, and then it reconnect again (and so on in a circle).
I contacted the seller with a question, but, unfortunately, I did not receive any answer. I was forced to open a dispute on Aliexpress: I attached photos and videos in which you can see and hear how these headphones wheeze and how the music playback is constantly interrupted (I also sent this video to the seller, but he ignored it). According to the arbitrator's decision, I must return these headphones back to the seller, and he must pay me shipping costs. I went to the post office, paid for the headphones to be sent, and now they are on their way to the seller. But, unfortunately, even now, after 10 days, I have not received any response from the seller. He reads my messages but ignores them.
Let me sum it up. I received defective headphones from the Official FiiO Store. The seller completely ignored all my problems. After the Aliexpress arbitrator made a decision to return the headphones at the seller’s expense, I paid for the shipping, but I will no longer receive my money. I have attached screenshots of correspondence with the seller and a screenshot of the resolution of the dispute.
If there is an official representative of the FiiO brand on the forum, I would like to ask him a question: dear Sir, do you think it is normal when a client is treated worse than cattle, completely ignoring him, in fact leaving him alone with a defective product?
P.S. I must say: the problem with my headphones is far from isolated, there are many reviews on the product page with similar problems and people complain about the seller completely ignoring the problem. That is, a defective batch of headphones was released for sale, which somehow passed the technical control department at the factory.
Here is a link to the page with reviews (just open the ones where gave one star)
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