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Eve Audio - beware

makemywish

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May 16, 2024
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Based in the UK.

I bought Eve Audio SC205s (I first bought the SC204 but returned them due to faults with the DSP controls). Right from the get go there have been issues. The DSP would get stuck and would need a hard restart of the monitor. Of late one of the speakers started emitting a random and continuous clicking and popping sound. I tried replacing the XLR and IEC cable, swapped the speakers around, tried it on a different electrical circuit - nothing worked. I own a range of monitors (Genelec, M-Audio, Rokit, Yamaha) and it is only the Eve Audios that have had issues.

I reached out to Eve Audio asking for advice and this was their response:
The clicking sound indicates a popped capacitor or a broken resistor which should be pretty easy to fix. We should be able to find a quick solution for sure.

I was asked to contact their service partners Audio Related, which is what I did. Turns out the solution was not an easy fix but rather a replacement of the amp module itself. So here I am with a bill of £300, which is nearly the cost of a new SC205. If I rejected the estimate, I would still have to pay for the labour and return post (£100).

Steer clear from Eve Audio
 
How old?, you have consumer rights on electronics for 6yrs in the uk

Can I get a full refund? - the first six months​

If you've owned the item for less than six months, the retailer must give you a full refund if an attempt at a repair or replacement is unsuccessful.

Six months or more​

If a defect develops after the first six months, the burden is on you to prove that the product was faulty at the time the goods were delivered to you.

In practice, this may require some form of expert report, opinion or evidence of similar problems or defects across the product range.

The retailer can also make a deduction from any refund for fair use after the first six months of ownership if an attempt at a repair or replacement is unsuccessful.

You have up to six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

This doesn't mean that a product has to last six years - just that you have this length of time in which to make a claim if a retailer refuses to repair or replace a product

Consumer goods act 2015
 
Thanks. I bought the speakers in 2015. So they are out of legal protections. It is up the manufacturer.
 
but for a 9 years old moniotr it feels kind of OK for me, electronics do fail randomly and 9 years is a pretty long service life already.
 
Agree - the point is not failure - but the way customers are treated. I was told by Eve Audio that it was a minor fix - just a blown capacitor - and then hit with a bill of £300 - a new speaker would cost £350.
 
I had a lot of Eve Audio monitors (SC205, SC207, SC307, TS108) and they're more prone to failure than other brands. Especially subwoofers, in my circle from 4 units all of them failed at some point and needed the whole amp module replacement. They were good for their time as far as performance/price ratio go, but at this point I wouldn't buy or recommend then to anyone, especially on the second hand market
 
It seems to me that this is a symptom of the current 'fashion' for well-performing but cheap products. What you get with these for just £350 is excellent value for money, but with something this cheap, something's got to give.

In this case, it seems that the design may use underspecified components, and I would expect that the boards have been designed with cheap and efficient manufacturing in mind, not for being easy to repair. Contrast any piece of electronics from Leak or Quad in the 1960s and '70s, or even Meridian from the 1980s, when all components were through-hole and generic, such that anyone with a solder sucker and the RS catalogue could repair them.

I agree that spending £300 to repair a £350 product makes no sense, but after 9 years, it's to be expected, and what one gets for the modern 'throw-away' society.

S.
 
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When I was looking for studio monitors I tried Eve Audio as well... One of the monitors failed after a week or so.
Luckily I was able to send them back to Thomann and get Genelec 8030C with sub instead. Rock solid.
So Eve Audio really have to start making better products.
 
Agree - the point is not failure - but the way customers are treated. I was told by Eve Audio that it was a minor fix - just a blown capacitor - and then hit with a bill of £300 - a new speaker would cost £350.
Sure for the frustration, but in my understanding of electronics, sometimes the apparent fix isn’t the real fix, you know there could be multiple issues requiring different repair costs, or it’s just the dealer in your region being greedy. Personally I won’t black list eve as a whole but will take note if I am in your region.
 
I have some SC208s that are sat doing nothing.

Completely my fault, but I snapped off the knob on one speaker which basically controls the whole thing and didn't want to pay 46EUR ex-VAT + shipping for a new front control panel. That was 2 years ago so it probably costs double that now.:D

I bought them back before I discovered ASR and paid the same as a new pair of 8030s for them second hand!:oops: I saw 36Hz @ -3dB and was impressed. :facepalm:

The 3-way didn't impress that much: https://www.audiosciencereview.com/.../eve-audio-sc305-studio-monitor-review.37752/
 
I have some SC208s that are sat doing nothing.

Completely my fault, but I snapped off the knob on one speaker which basically controls the whole thing and didn't want to pay 46EUR ex-VAT + shipping for a new front control panel. That was 2 years ago so it probably costs double that now.:D

I bought them back before I discovered ASR and paid the same as a new pair of 8030s for them second hand!:oops: I saw 36Hz @ -3dB and was impressed. :facepalm:

The 3-way didn't impress that much: https://www.audiosciencereview.com/.../eve-audio-sc305-studio-monitor-review.37752/
EveAudio_SC208_FreqResponse.png


with the official measurement for the SC208 and green being 30 degrees off axis it looks quite good though
 
Amir notes in the the SC305 review that their official measurements are heavily smoothed.
I believe so, but then, the general trend and apparent directivity is quite ok at least IMO, (I am using 8030C personally), likely not genelec and neumann level of refinement, but with good(ish at least) directivity and overall neutral tonality I would still consider it as a good speaker, you know, directivity is a mess for a lot of other speakers
 
I have a pair of SC207s. One of them has the flickering lights terminal issue. Sadly, I just found out this is a common problem. It is not fun to spend $450 per speaker and die on you. Thomas said sorry but nothing more. I am waiting for Eve-Audio to respond.

Unfortunately, I think this is the end of the line for these monitors with me.

:-(
 
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