Bluesound Node X low volume output

[touringdriver]

Hello, i'm new to this forum but wanted to ask about an issue i'm having. I have a 2 month old Bluesound Node X with this issue since day one of hooking it up into my system.
I have my Bluesound Node X hooked up to my Emotiva XPA-2 Gen 2 power amplifier powering a pair of JLB Studio 590 Tower speakers. my issue is even when i bypass my tone controls in the Node app i'm getting maybe half volume from my setup. I contacted Bluesound almost 2 weeks ago but hasn't responded back yet. My analog db meter shows at peak to TSO Wizards in Winter at only 76 db. Very frustrated with the X primarily due to the lack of a real manual that explains operations and a troubleshooting section. If i can't resolve this issue by next weekend i will be investing in a Geshelli Labs J2 4499 DAC and pull my Parasound Zpre3 preamp out of the box again and find a streamer. I forgot to mention i'm streaming music from my ipad to the X and it's volume is at max, also i have internet connected to the X as well.

 

[Timcognito]

Ask here also: https://support1.bluesound.com/hc/en-us/community/topics

 

[Jimbob54]

Just guessing but I suspect its a (lack of) gain issue. Hook the Node up to your old preamp, crank it a bit.

 

[touringdriver]

Just guessing but I suspect its a (lack of) gain issue. Hook the Node up to your old preamp, crank it a bit.

I got rid of my primary preamp because i was wanting to downsize in equipment and space.

 

[Rja4000]

From Emotiva web site
Input Sensitivity (for rated power; 8 Ohm load): 1.5 V.

The Node should push 2V at least, so that should work...

You're sure Replay-gain is off and you didn't set a volume limit on the Node ?

 

[staticV3]

@touringdriver
Try measuring the output voltage of your Node X. That would be extremely helpful for diagnosing the issue and potentially for Bluesound's customer support.

To do this, you need:
-multimeter (a cheap $15 DMM is enough)
-RCA cable
-60Hz 0dBFS test file (WAV/FLAC)

Set your Node X to full volume, then play the 60Hz test file and measure the AC Voltage at the other end of the RCA cable: