Awesome Schiit service!

[JeffGB]

A couple of months ago I purchased a Schiit Magnius, which I received and worked perfectly. Fast forward a few months and it wouldn't turn on. There seemed to be no power reaching the device, and, since I had a couple of Schiit Heresy's, I tried one of their power bricks which was rated for the same voltage and slightly less wattage. The Magnius fired up perfectly so I emailed Schiit last night to see if I could get another brick. I didn't want to have to box up the Magnius and ship it so I even offered to buy a new brick from them.

When I got up this morning I already had a response in my email, checking to see if my address was still the same. I replied it was and a new brick has been shipped to me for free. I got a tracking number and it is in Canada already, in less than 24hrs! It will be here in a couple more days. That service, for a relatively inexpensive device, I find outstanding. Well done Schiit!

 

[amirm]

Very nice. Thanks for reporting.

 

[Doodski]

A couple of months ago I purchased a Schiit Magnius, which I received and worked perfectly. Fast forward a few months and it wouldn't turn on. There seemed to be no power reaching the device, and, since I had a couple of Schiit Heresy's, I tried one of their power bricks which was rated for the same voltage and slightly less wattage. The Magnius fired up perfectly so I emailed Schiit last night to see if I could get another brick. I didn't want to have to box up the Magnius and ship it so I even offered to buy a new brick from them.

When I got up this morning I already had a response in my email, checking to see if my address was still the same. I replied it was and a new brick has been shipped to me for free. I got a tracking number and it is in Canada already, in less than 24hrs! It will be here in a couple more days. That service, for a relatively inexpensive device, I find outstanding. Well done Schiit!

Same here. I ordered a Magni and it was shipped within hours and took 3 working days to be delivered in Alberta. That was awesome.

 

[HoweSound]

My Feya S also arrived in Vancouver three days after I placed my order. Very happy with performance. My only complaint - the press-in rubber feet are very short. It sits on top of my also new Hypex Nilai stereo amp, which gets warm with protracted use. I removed the rubber feet and replaced with taller aluminum feet to allow for better air circulation from the top vents on the amp. Less stylish, but more functional.

 

[sprellemannen]

Great to read that Schiit provides great consumer service.

 

[Stickler1]

A couple of months ago I purchased a Schiit Magnius, which I received and worked perfectly. Fast forward a few months and it wouldn't turn on. There seemed to be no power reaching the device, and, since I had a couple of Schiit Heresy's, I tried one of their power bricks which was rated for the same voltage and slightly less wattage. The Magnius fired up perfectly so I emailed Schiit last night to see if I could get another brick. I didn't want to have to box up the Magnius and ship it so I even offered to buy a new brick from them.

When I got up this morning I already had a response in my email, checking to see if my address was still the same. I replied it was and a new brick has been shipped to me for free. I got a tracking number and it is in Canada already, in less than 24hrs! It will be here in a couple more days. That service, for a relatively inexpensive device, I find outstanding. Well done Schiit!

Their service is great until the warranty expires. Then just buy another one.

 

[Doodski]

Their service is great until the warranty expires. Then just buy another one.

The price of a decent DAC these days makes it this way. It's not Schiits evul doing or anything silly like that.

 

[Jackal]

A couple of months ago I purchased a Schiit Magnius, which I received and worked perfectly. Fast forward a few months and it wouldn't turn on. There seemed to be no power reaching the device, and, since I had a couple of Schiit Heresy's, I tried one of their power bricks which was rated for the same voltage and slightly less wattage. The Magnius fired up perfectly so I emailed Schiit last night to see if I could get another brick. I didn't want to have to box up the Magnius and ship it so I even offered to buy a new brick from them.

When I got up this morning I already had a response in my email, checking to see if my address was still the same. I replied it was and a new brick has been shipped to me for free. I got a tracking number and it is in Canada already, in less than 24hrs! It will be here in a couple more days. That service, for a relatively inexpensive device, I find outstanding. Well done Schiit!

Wish I could say the same. I emailed them yesterday morning and still haven't heard a peep. I have a really bad buzzing on the left channel, it happened a couple times before but power cycling resolved the issue. Not this time. Seems like my Heresy is toast. Tested the headphones straight to my dac/amp and they work perfectly. I really hope they step up and contact me soon.