Would you please share list of steps required in order to receive update tool? I would like to try fixing my M500 (unfortunately I can't send my unit for repair neither to China or US).They will send you an update tool if you pester them enough
Would you please share list of steps required in order to receive update tool? I would like to try fixing my M500 (unfortunately I can't send my unit for repair neither to China or US).They will send you an update tool if you pester them enough
Would you please share list of steps required in order to receive update tool? I would like to try fixing my M500 (unfortunately I can't send my unit for repair neither to China or US).
Thanks as well for your update.Just picked up my upgraded SU9 from Post Office. Audiophonics confirmed successful upgrade so I trust them and even I might not remember any differences I have now a good feeling that the upgrade was a success. At some musical atoms I might hear an improvement.
Thanks to Shenzenaudio and Audiophonics !!!!
Nice pun.… a more transparent and smooth response in customer service.
I can tell you that in EU they will send you back a Hw 1.3 SW 1.7 Unit, even if you send in an older one.
One of us has measured theirs and it has been fixed. So there is actually reason to believe that what Mandy says is true. You could just download the latest version of the firmware and reapply it.
Has anyone else had this type of response from Mandy?
"Hello, this is the new version that can be upgraded."
followed by
"download the firmware on our official web."
I asked where to find the firmware because I cannot find it but I have yet to get a response after a couple days.
Does anyone know where this firmware can be downloaded or if this is accurate?
SMSL might forgot to update date, because current year devices with fixed firmware shows the same 2020-5-30 timestamp, here is example: https://www.audiosciencereview.com/...smsl-m500-high-3rd-harmonic.22710/post-770890If the firmware is dated from last year, how can it fix the problem that was discovered this year? Have you tested your device after flashing?
Audiophonics has very quickly performed the update for fixing the error and has documented the intervention by sending me those before/after measurement snapshots.
hmm ... but where did this comb around 1kHz come from?Following some really long mail exchanges and presumably pointless argumentation, SMSL has eventually allowed me to return my M500 bought at hifi-express.com (seems like a factory direct shop for SMSL, Sabaj and Loxjie brands) to Audiophonics in France, instead of China.
Audiophonics has very quickly performed the update for fixing the error and has documented the intervention by sending me those before/after measurement snapshots.
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While it took too much time to get there, I’m happy with the result.
Hi Mr SMSL-Mandy,We are very sorry for this. After discussing with the dealer for a long time, it have the following decisions.
1.For warranty, If you buy on a sales website such as Amazon AliExpress, it is best to contact the seller for the completeness of the after-sales information. It can ship to US/CN for repair. Efforts are being made to develop repair locations in Europe, which can be shipped to Europe in the future to advoid custom fee. Is working hard to deal with this European repair site.
2.Other purchase channels, connect with the email: [email protected]
Thanks.