TomJ
Active Member
Thank goodness there are exceptions, like miniDSP and now WiiM whose support teams are so impressivethe support and warranty are horrible
Thank goodness there are exceptions, like miniDSP and now WiiM whose support teams are so impressivethe support and warranty are horrible
I can say the same thing about Oppo.Thank goodness there are exceptions, like miniDSP and now WiiM whose support teams are so impressive
That's pretty shocking to hear. It's not like it's an old product, either!All it would take is a firmware update reducing their peak V output slightly. That would also lower their SINAD and their rank in bar charts like ours.
Re firmware, I sent Gustard an inquiry last week using the message box on the gustard.cn support webpage and asked when they plan to release a MacOS utility for firmware updates. They replied right away that there will be no future firmware updates for the X18 and therefore no update utility. I answered that I was sorry to hear that because as a prospective customer, I hoped they would fix three problems reported here and elsewhere:
- clipping >4 V output
- jitter on SPDIF and AES inputs (worse than X18 USB, also worse than X16 SPDIF and AES)
- inconsistent V out on reconstruction filters.
They never replied further.
That's pretty shocking to hear. It's not like it's an old product, either!
They should be doing firmware updates for at least the first two years when problems are identified. It's unforgivable not toIn case for firmware (support), they should make it open source then.
Unforgivable is not being able to update by USB, and need to disassemble the device.They should be doing firmware updates for at least the first two years when problems are identified. It's unforgivable not to
what do you mean?Unforgivable is not being able to update by USB, and need to disassemble the device.
To update the FW of this device you need to disassemble.what do you mean?
To update the FW of this device you need to disassemble.
Ah, how much disassembly is required? Where is the connection?To update the FW of this device you need to disassemble.
Are you sure you update the X18's FW via USB?I did the firmware update 1.18a to c, with USB normal, without opening it
I read somewhere that Gustard provided a Windows utility for the EOL X18 FW updateAre you sure you update the X18's FW via USB?
How was the procedure?
Great news, is it also possible for the X16?Gustard provided a Windows utility for the EOL X18 FW update but no MacOS utility
I'll writeI would recommend you to write to [email protected] they replied really fast in my case.
Yes for Windows drivers there is, but it is not for FW.I read somewhere that Gustard provided a Windows utility for the EOL X18 FW update
[edit: but I think that was mistaken, it was for installing Windows drivers]
Up and down keys?Hi! How to switch inputs using the remote control?