I can say the same thing about Oppo.Thank goodness there are exceptions, like miniDSP and now WiiM whose support teams are so impressive
That's pretty shocking to hear. It's not like it's an old product, either!All it would take is a firmware update reducing their peak V output slightly. That would also lower their SINAD and their rank in bar charts like ours.
Re firmware, I sent Gustard an inquiry last week using the message box on the gustard.cn support webpage and asked when they plan to release a MacOS utility for firmware updates. They replied right away that there will be no future firmware updates for the X18 and therefore no update utility. I answered that I was sorry to hear that because as a prospective customer, I hoped they would fix three problems reported here and elsewhere:
- clipping >4 V output
- jitter on SPDIF and AES inputs (worse than X18 USB, also worse than X16 SPDIF and AES)
- inconsistent V out on reconstruction filters.
They never replied further.