asha_bristol
New Member
- Joined
- Dec 3, 2022
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Hi all,
I really need some expert advice on this one as really at a loss as to what the issue is here. Please read the following that was sent to Cyrus customer support that describes the problem in detail. Any thoughs or ideas appreciated. Thanks.
"I bought the Cyrus i9 last year to partner my existing Cyrus CD-T. This was connected via an Atlas Spdif cable. Everything worked fine. No issues.
Later that year I purchased an Auralic Aries G1 streamer to replace my Cyrus CD-T. Initially, this was connected up with the same Atlas Spdif cable and again, everything worked fine. No issues.
After talking to my dealer, I was encouraged to try the USB input as it was suggested this might offer a further improvement in sound quality. So, I swapped out the Atlas Spdif cable in favour of the USB cable that Auralic supply with the streamer and here’s where I started to have issues.
Random clicks (akin to playing a dirty LP) of varying loudness and at various intervals. These clicks are more noticeable on quiet tracks but happen on all types of music. Intervals for these clicks range wildly – I might get two or three in a five-minute period and then none for thirty minutes – although I have started to wonder if the mainly beat driven music, I mostly listen to is more adept at masking some of the less prominent clicks. Nearly all of the music I play is 44.1k CD rips (stored on a USB drive attached directly to the streamer) which are sent natively to the i9. I do not use streaming services.
First thing I thought was the USB cable probably isn’t up to the job, even though my dealer told me the only reason Auralic supply their own USB cable is because some customers experience problems with third party USB cables! I tried a few other cheap and cheerful USB cables I had around the house all of which yielded similar results so I asked my dealer to lend me a £470 Atlas USB cable which to my surprise didn’t improve the situation. No better, no worse.
I then began to focus on the streamer. I tried upsampling the 44.1k signal but that didn’t really make any difference to the intervals of the clicks, although at the highest sample rate I do reckon there were more clicks. I then plugged my work laptop directly into the i9 and played a few tracks and to my surprise the clicks and pops were still present. No more frequent, no less frequent. This to me rules out the Auralic streamer as the cause.
My focus then shifted to the i9. I agreed to borrow my dealer’s demo i9 (which was built a year after mine) to see what happened and again to my surprise the pops and clicks are still there, no better, no worse.
So far, I’ve managed to establish: -
I really need some expert advice on this one as really at a loss as to what the issue is here. Please read the following that was sent to Cyrus customer support that describes the problem in detail. Any thoughs or ideas appreciated. Thanks.
"I bought the Cyrus i9 last year to partner my existing Cyrus CD-T. This was connected via an Atlas Spdif cable. Everything worked fine. No issues.
Later that year I purchased an Auralic Aries G1 streamer to replace my Cyrus CD-T. Initially, this was connected up with the same Atlas Spdif cable and again, everything worked fine. No issues.
After talking to my dealer, I was encouraged to try the USB input as it was suggested this might offer a further improvement in sound quality. So, I swapped out the Atlas Spdif cable in favour of the USB cable that Auralic supply with the streamer and here’s where I started to have issues.
Random clicks (akin to playing a dirty LP) of varying loudness and at various intervals. These clicks are more noticeable on quiet tracks but happen on all types of music. Intervals for these clicks range wildly – I might get two or three in a five-minute period and then none for thirty minutes – although I have started to wonder if the mainly beat driven music, I mostly listen to is more adept at masking some of the less prominent clicks. Nearly all of the music I play is 44.1k CD rips (stored on a USB drive attached directly to the streamer) which are sent natively to the i9. I do not use streaming services.
First thing I thought was the USB cable probably isn’t up to the job, even though my dealer told me the only reason Auralic supply their own USB cable is because some customers experience problems with third party USB cables! I tried a few other cheap and cheerful USB cables I had around the house all of which yielded similar results so I asked my dealer to lend me a £470 Atlas USB cable which to my surprise didn’t improve the situation. No better, no worse.
I then began to focus on the streamer. I tried upsampling the 44.1k signal but that didn’t really make any difference to the intervals of the clicks, although at the highest sample rate I do reckon there were more clicks. I then plugged my work laptop directly into the i9 and played a few tracks and to my surprise the clicks and pops were still present. No more frequent, no less frequent. This to me rules out the Auralic streamer as the cause.
My focus then shifted to the i9. I agreed to borrow my dealer’s demo i9 (which was built a year after mine) to see what happened and again to my surprise the pops and clicks are still there, no better, no worse.
So far, I’ve managed to establish: -
- It’s not the cable. I’ve tried 4 different USB cables including a £470 Atlas cable.
- It’s not the Auralic streamer as the same clicks occur when playback is via my work laptop.
- It’s not the source material as it plays back perfectly via Spdif
- It’s not a fault with my particular i9 as the same clicks were present via my dealer’s demo i9."