Hi, my cousin bought me this as a present, from their website. From the outset strait From the box it was not working properly. I was in touch with them, and they said I should by additional software which I did. But still it was noisy and stopped working. In Feb. They wrote me that they will replace it, then nothing. Last I heard from them was April and still nothing. There is no answer from their customer support, they don't even answer their phone. Does anyone maybe have an idea what to do? Thanks!