There was a problem with the connector. There should be no way the connector damages the pins if it is to be removed for service.
USB will enable you to use more of the capabilities of the X16, but TOSLINK S/PDIF offers galvanic isolation. I'd try USB. If you hear ground noise or hum, you can always switch to TOSLINK.I hate to ask this question in fear of being laughed at but here goes.
My New computer has SPDIF(which looks like toslink to me) or USB.
Is it my understanding USB is better followed by SPDIF to connect to the X16?
I'm not a serious music listener on my computer but since I have the equipment I would like it to work to the best of it's abilities.
I have music mostly as FLAC or uncompressed WAV files.
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Gustard didn’t really design the X16 with servicing in mind (otherwiwise they would have added a USB port for firmware upgrades). They designed it with the best sound quality in mind, expecting any servicing to be done in house by their technicians. I’m sorry this happened to you Dennis, but I would take it up with Gustard. These issues are bound to happen with the end user servicing a DAC. It’s still under warranty so they should just issue an RMA for replacement at this point. I wouldn’t even try to deal with Amazon if it’s within 30 days, you’re bound to get another X16 with the pre production firmware if you go that route.
Nice! Good to hear. They have been pretty responsive throughout this whole process and seemed to have worked with the end user (or through the dealer) to make sure they made it right. They certainly stand behind their product.Update: Gustard's response was beyond my expectations. They not only are going to make good, they gave me a choice of a full refund or a new unit. I'm getting a new unit as I think the sound is great.
Ran out of time last weekend, but I finally got around to doing the MCU firmware update today. The faint ticking that I was hearing during very soft passages with DSD playback is gone. Definitely worth the effort. The instructions provided by Gustard were pretty good. If you decide to take this on, in addition to a Windows computer and the STC tool I mentioned here, you'll need 2mm and 2.5mm hex keys:
Do you have a surge protector and or power conditioner? A lot of the unreliability issues with Chi-Fi products are due to the lack of surge protection.How is the long-term reliability of Gustard products in general? I rather not have to deal with warranty at all.
Are there quirks or is the X16 pretty straight-forward? $499 is such a great price.
Did you already try all filters options and nos option?Hi all, I've just got an x16 and struggling with the sound. To me, the treble sounds restrained and the midrange forward and a bit thick. Has anyone else experienced this before? I mean, the detail is all there, and it's an engaging enough listen, but something just seems off.
I have tested going back to my old Chrod 2Qute and suddenly everything sounds in place, a bit brighter with an open soundstage.
I got the X16 second hand so can't really send it back. I'm hoping it's not faulty. I'm hoping either there's something I can do to change it or maybe my ears need to adjust.
I have read that typically you want NOS off, unless you are listening to certain very high res format.I have. I'm currently trying it on M-Slow with NOS option on. Not sure if it's an improvement, my ears probably need a rest.