How is it done for the majority of cases? And in which cases isn't it done, for what reason? No, I really am not following you, and I promise I am highly intelligent.
If I don't ship new unit what's the natural following thing the "scumbag" would do? Sell the damn old unit. Following now?
He's concerned about the buyer who buys old unit sold on ebay. Simply put.
This is what you are not getting. Imagine that Toyota sells cars that they find to have a serious defect in their firmware and is causing cars not to brake, and people are getting killed. Do you think that if a bunch of people sold their Toyota cars and the new seller got hurt Toyota wouldn't still be liable for that? This is exactly one of the reasons why car recalls are enforced so strictly in the US and in other countries in the civilized world. It is not just the customers this type of process protects, but also the manufacturers.
This is not the same. And this is exactly why current solution is the best we can do .
That’s the cost of business I suppose. If you don’t want to send a return label to the customer then don’t. I think people like the OP will just avoid such products with known defects.
No, that is absolutely illogical. They are already selling the old units and keeping the new ones. If you didn't send the new unit until you could verify the old unit was destroyed, then you would avoid most of these issues. Of course you can't enforce 100% that all users will destroy their L30 units. To begin with, many people that bought the L30 might be unaware of the issues.
All I know is that some people had expensive headphones whose drivers blew up. Topping through it was a serious enough issue to send new fixed units to the customers who got a faulty unit free of charge, so I guess it is pretty serious.
Did you issue a formal recall with your distributors so that they could at least inform everybody who got an L30 that has the faults?
We send customers new unit. Supposedly they need to destroy the old unit before shipping the new one. And basically for free.
Yes all of them. Everyone got older than 2012.
Look, I am sure you are an honest company. All I know is what I read online from different forums. I read somewhere that you had refused to refund people who had their headphones damaged by the L30, but if this is wrong then I apologize.
I commend you for that, this is exactly the way to conduct business.
Why don't you report them?
I am going to report the few I saw today, but this is not my job as I am not a stakeholder. I think Topping is a stakeholder and would be interested in taking matters into their own hands.
Ok. The issue is I can't say I'll replace all broken headphones publicly. And in the beginning it was the policy so we don't cover the headphones. But later on we figured out that it may be some more serious than we initially thought. So I said please contact us we will treat each case individually. And one guy did and got a couple hundred bucks and he's happy. No one else has contacted me after that. Maybe a couple of them got compensation through some sellers in Europe. But that's all. I was trying my best to make customer happy.
This is possible for us. I think we can do something about it.
