Apos explicitly include an iOS compatible cable option which you would have seen when you selected your purchase from the drop down menu. Apos could certainly be clearer that an apple certified otg cable is needed rather than optional, but the bigger issue seems to be that your phone manufacturer doesn't provide any documentation at all about this issue:
On iPhone, use files stored on USB storage devices and SD cards.
support.apple.com
Apple have very obviously broken compatibility with widely accepted standards to prevent you from using devices outside their ecosystem. When an OS has been so obviously and deliberately broken it seems a little unfair to blame the peripheral device manufacturer. Bottom line is you just need to buy the cable that you saw was available when you bought your g5 and you'll be good to go.
The bundled option was sold out. Nowhere on their site does it say that there's a separate version that's iPhone compatible, just that it's a bundle with the FiiO cable.
I'm in communication with Apos, they're telling me that the G5 is "finicky" with iOS devices but haven't explicitly said that I shouldn't be able to connect with a USB-C to lightning, or that I need to buy that specific cable.
If that was the easy solve I'd purchase the cable, but that's not something that Apos has recommended. They're currently reaching out to Topping to figure out if there are other solves to for the connection issue — other than turning my phone off and on again, which they originally recommended.
It's super annoying that Apple has proprietary cables, I'm not arguing that all.
I just want the damn thing to work without having to dive 40 pages into an Audio Science Review forum to find answers.