Katji
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- Joined
- Sep 26, 2017
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Sorry about the OT but...
As a software developer, I used to support the retail store support help desk team. (Not like the help desk you call as a consumer, the ISP and so on, this is technical.)
They are very underpaid.
And the various business users and so on... sometimes management would bring up the rule that users must not contact us directly, they must speak to the manager/s or put in a change request. But by the end of the day, it was "Oh, X, please speak to Xyz about...' again.
Sometimes that is why programmers have to work at night too.
After 55 pages and > 1000 comments, here is an executive summary:
Dear John,
Yours sincerely,
- Thank you for designing this great product.
- You understand, of course, it is too good to be true, so we have to scrutinize it a bit, therefore we will question every engineering, cost, production, quality control or other decision that you made while developing this product. And if you are kind enough to answer, we won't even say thanks. Because, you see, we speak directly to DAC / speaker / amplifier designers 5 times a week, so it's standard practice for us.
- And, needless to say, Amir is obliged to perform every possible measurement for every possible input, horizontally, vertically, diagonally, and upside down.
- And when you have answered all our engineering questions, we will criticize you, of course, because the form factor is tiny, or the display is too small/bright/dim/rectangular, or because the shiny black finish is, well, fingerprint and dust prone.
- Oh, and because you did not include additional features A, B, C and D like your competitor has.
- Finally, IF we are satisfied with all of the above, we will look to buy your great product but only when it is on heavy discounting for Black Friday / Red Tuesday / Easter Sunday. And if availability is low on such days, we will curse the company production line for being too slow.
- Perhaps, John, you should have priced your product at $8999 instead, so that you would only have to deal with a handful of enquiries instead of thousands.
The community
As a software developer, I used to support the retail store support help desk team. (Not like the help desk you call as a consumer, the ISP and so on, this is technical.)
They are very underpaid.
And the various business users and so on... sometimes management would bring up the rule that users must not contact us directly, they must speak to the manager/s or put in a change request. But by the end of the day, it was "Oh, X, please speak to Xyz about...' again.
Sometimes that is why programmers have to work at night too.