See, this would actually have been better than nothing. It's much more difficult to counterfeit a video of some guy destroying an amp than a simple picture.
You can't enforce it. Simple as that. It was already asked and many cases the seller won't ship the new unit before seeing destruction. But do you know how much backlash it already created? What can you say when they say I won't destroy my unit until I received the new one. It's either not sending and another one shouting on the internet, or still preceding sending it to make the customer happy?
I sent lots and lots of pictures and emails on a shuguang sg-845-7 tube amp I bought for $1540, but still no way that thing was going back for repair. They sent me replacement sockets and called it a day. i have no problem with this. If it was made in the US, i would have expected them to fix it, and I would have paid more.
You simply can't ask all customers to do anything. It's not possible.
Yeah, I imagine with the hundreds of fauly L30 units around most people will be responsible. The problem is the few that act like utter scumbags. Even that guy that posted the $175 auction with the new and the old defective unit is committing some sort of a fraud, when you think about it. For more reasons than one (not honoring his promise to destroy the faulty unit in order to make a profit, and actually selling an unit whose safety he doesn't trust for himself to somebody else).
Yes, you can. Just have people send you the defective units before you send out the replacement unit. As a matter of fact, you could have retrofitted the original units and save some money in the process (though I understand that the material cost of an L30 is much less than shipping a brick from China to the US, as you already told me earlier).
It was already the case since day one.
Second part is false completely. Shipping cost is more than the cost of the unit. Also you can't import used good into China. Not possible. Don't act like you know all this. Just stop.
I think in your situation I would focus on making customers safe as opposed to making them happy. Happy people can still get injured.
He's just exaggerating it.
What do you mean that you can't import used goods into China. Can't I sell a used amplifier to somebody in Shanghai if I want to? I wasn't aware of that, could you elaborate?
It just can't go through the customs. One unit maybe, but more than 4-6 unit or so is just not possible.
I only know what I read here and in some other forums. Didn't you replace all L30 units with serial numbers below 2012 free of charge? All I know is that some people lost expensive headphones, but that nobody was hurt. That doesn't mean that a faulty L30 couldn't cause injury. I guess having a driver blow up while you are wearing your headphones is at least potentially risky.
Then you could contract a third party in the US to destroy the units for you. It is that simple, and it would have been cheaper than sending them to China. In the US we have companies that actually process e-waste, and it must be a lucrative business, since there are lots of them.
It outputs a couple of watts maximum, it only makes headphones warm at most. Headphones can be destroyed but it is far cry from hurting anyone physically.
Who am I bashing? I think we are having a very rational conversation here.
