mhardy6647
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^^^ couldn't hurt to ask, right?
One is most curious. Perhaps (just perhaps) they are, as well.
One is most curious. Perhaps (just perhaps) they are, as well.
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Schiit Midguard just died and the blue smoke escaped
- Thread starter Brian Hall
- Start date
OP
- Thread Starter
- #62
Update. Got it shipped to Schiit in Texas. They have the tracking number and have issued a replacement for me.
Great customer service. I told them I would be buying more Schiit soon.
Great customer service. I told them I would be buying more Schiit soon.
I concur. I ordered a headphone amp and and it was shipped within a couple of hours and arrived cross border in Canada in a few days over a long weekend.
OP
- Thread Starter
- #64
Another update. Just received an email saying my replacement has been shipped with FedEx and the tracking number was included.
OP
- Thread Starter
- #65
Last update (I hope).
Shipped the dead Midgard to Schiit on Tuesday and received the replacement today. FedEx said it would be delivered yesterday, but they always have a one day delay in Cypress, TX.
The new unit is working great. I would call that fantastic customer service by Schiit.
Shipped the dead Midgard to Schiit on Tuesday and received the replacement today. FedEx said it would be delivered yesterday, but they always have a one day delay in Cypress, TX.
The new unit is working great. I would call that fantastic customer service by Schiit.
Cammy
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I have a Midgard unit here I'm troubleshooting, let out smoke. Although the amplifier works on RCA input.
The opamps for the XLR differential conversion to single ended seem to be cooked because the XLR input works although indisposed, if I remove those opamps.
The opamps for the XLR differential conversion to single ended seem to be cooked because the XLR input works although indisposed, if I remove those opamps.
Great Sun Jester
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Contact Schiit for an RMA. They have some of the best customer service known to man.
Cammy
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I'm more interested in finding out if there's a design flaw
Great Sun Jester
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Call and ask, and see if the response matches the real world. For me, I have been using Schiit gear for some time now with zero issues.
AnalogSteph
Major Contributor
I would advise checking the supply voltages (it goes without saying that running out of spec is not healthy for any opamp) and whether one of the opamps may be running into a dead short or the diff/SE converter has lost its ground reference (e.g. bad / corroded via). A smidge of reverse-engineering may be necessary, although it shouldn't be hard... balanced receivers aren't exactly rocket science.
@Brian Hall Did Schiit ever get back to you with details of what happened to your unit?
Cammy
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It's a review unit, so I'm not concerned about getting a new one or what they say, they are sending out a new one, but I'm finding out what's wrong with it myself so other people and then schiit themselves can know if there's an issue.
Cammy
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The opamp is a OP1656, I measured 15.5v on both rails.I would advise checking the supply voltages (it goes without saying that running out of spec is not healthy for any opamp) and whether one of the opamps may be running into a dead short or the diff/SE converter has lost its ground reference (e.g. bad / corroded via). A smidge of reverse-engineering may be necessary, although it shouldn't be hard... balanced receivers aren't exactly rocket science.
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Cammy
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Bingo, I set up the scope on the rails and the -15v is fluctuating, dropping to 0.5v for long periods of time. I guess it was a fluke i got the correct reading when measuring the rails with just the meter. Rookie mistake. 79M15G voltage reg blown most likelyI would advise checking the supply voltages (it goes without saying that running out of spec is not healthy for any opamp) and whether one of the opamps may be running into a dead short or the diff/SE converter has lost its ground reference (e.g. bad / corroded via). A smidge of reverse-engineering may be necessary, although it shouldn't be hard... balanced receivers aren't exactly rocket science.
What about autopsy/fault findings?
OP
- Thread Starter
- #76
No, they didn't. The replacement unit they sent is working great.
That's sooperB! I use the sheit outta my Schiit. I never unplug the headphones too. Be careful...
I had confirmation of shipment from shipper/Schiit ~<2 hours after placing the order. It was in my hands over a long weekend in short time. There was a steady but not repeating flow of informative emails so I understood the delivery schedule. I placed a JDS Labs order within 10 minutes of the Schiit order and they both had product to me fast and efficient.
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