Bizzare problem with USB interface, topping e2x2

[ima18h]

I saw the review about this interface and wanted to upgrade the one i already had. I sold the old one and ordered this one, but had to pay tax 2 times on it, but that's off topic.

On my desktop pc, there is a weird problem going on. The interface is connected through usb, and i get this crackling that sometimes even sounds like it slows down any audio when its on the most extreme. It was more extreme when i spammed keys on the keyboard, for example.

When i run up a game however, it stops. under heavy load on gpu and cpu, it stops and becomes perfect.

After troubleshooting, i thought that it only happens when the pc is idle and trying to save power maybe?
Then I noticed power saving mode was being used, so i tried using balanced instead, and it seems to have fixed the problem, hehe. I have been using it in the summer with no problems, but i think it's limiting power to usb or something? weird...
Anyone know wtf is going on? Can i edit power saving plan to not have this behavior?

 

[Matias]

Under Windows power settings advanced mode there is somewhere an option to save power on USB devices, you can try setting this to disabled and see if it solves.

 

[staticV3]

More likely a data problem rather than a power one.

You can use LatencyMon to diagnose issues like these.

Yes you can edit the power saving plan.

On desktop, try using ChrisTitusTech's Windows utility to enable the Ultimate Performance Profile.

 

[Basic Channel]

Under Windows power settings advanced mode there is somewhere an option to save power on USB devices, you can try setting this to disabled and see if it solves.

Yeah this. I think in device manager if you look at your USB audio interface there is an option to 'turn off device to save power' or something similar.

It could also be the setting of the USB port itself (in device manager).

You can also edit what the power saving/balanced etc setting do in power settings.

 

[ima18h]

None of those helped, but i went through the options in power plan. It was an option under PCI Express that was causing it.
"link state power management", changed it from "maximum power savings" to "off".
Just in case someone else gets a similar problem.