Defected new products is always there. But RMA to china is really trouble some.
SMSL can't or no willing to deal with china customs. SMSL didn't offer me a formal RMA step to make sure I won't taxed as trading.
Where free RMA shouldn't be taxed on both side.
The volume tab shouldn't exist if firmware is 1.07 or 1.08.
I think driver on OS is identical. Driver info revison stuck at 1.05 really mean the XMOS firmware stuck at 1.05 or 1.06.
I hope this can fix by user. But I think they fucked up since it is the first XMOS XU216 device they make.
I...
SW should be 1.5 not 1.05
"pops/clicks between songs" means between 2 tracks- one track ends then pop/click before next tack?
Or you are just like my M500. Get numerous random pops/clicks in DSD256 track?
But I have no pop/click at any MQA situation (during playback/ changing tracks )
HW...
It is sad to hear Topping also have these issue.
I was considering refund and go for DX7 pro.
SMSL finally admit my M500 is defected and promise for replacement.
PC performance or USB port bad condition do cause there problem on other USB DAC. But I believe some M500 have defective USB interface. I have test 4 PC、2 laptop. I borrowed 2 8th gen i7 form ITM department. They are brand new hardware and OS. All behave the same.
@SMSL-Mandy e-mailed me the 1.08 firmware. And I also tried the one on official sight. And I even build a fresh installed Windows do these and test.
I have ask manufacturer here and emailed the official. They try to convince me my device is normal and one of them even said it is normal to pop...