Recent content by MatrixAudio

Can you connect your CD player to your element i over a Toslink optical cable to test it, (remember set the input channel of the element i to Optical), if the volume is normal, it means there's nothing wrong on the element i.

Hi both. Sorry for the inconvenience. It seemed a new bug in the C7 firmware. The dev team have aknowlaged this issue. We will fix it by next update. Thanks for your patience.

Hi Paolosnz. The 4-pin XLR is balanced output. But the HP amp of element M is unbalanced, so the XLR is 3-pin. It equals to a TRS 6.35mm plug.

Yes, there is a AD converter in the chain from input to output.

NO. We have no plan to integrate Tidal Connect and Spotify Connect to current product line. Sorry.

Hi Somy, Tidal have updated their partner page weeks ago. Please check it. https://tidal.com/supported-devices Thanks for your feedback, we will continue to investigate the issue.

Smart phones with Android syatem later than 8.0 usually supports LDAC, some of the Android phone supports aptX or aptX HD.

@JMF @somy Hi both. Can you confirm the following info when you are convenient. - Does the "playback stop" issue happens when you playing music from a USB storage device? - When the stop happens, what the status of the playing page is? The playing icon is static? or loading status? - If the...

Thanks for letting me know. By the way, did you try to control the element M by some other 3rd party app?

Thanks for the detailed information. For the partnership, if you need, I can send a copy of the license agreement between Matrix and Tidal. When the issue happens, if your local music (in USB storage devices) could playback continiously?

Can you check the Playing page in MA app, did the Single Repeat icon is enabled?

Did you also updated the firmware?

No，the element devices do not output digital signal, you cannot connect them to other DACs.

Hi their This is a known issue, we have solved the issue by a beta firmware version and validated successfully. We will release the update soon.

Display more tracks is possible, it's not a technical problem. the more tracks displayed, the more space of the screen occupied. Can you imagine in an Artist's page, you should view 100 tracks before you can find some albums? We have not get detailed technical specs about Tidal connect, I'm not...