I have this amp...albeit in storage right now as I'm still using my Sony STR-6800SD. I do remember that for the Yamaha, the button for the memory presets are tiny little switches, and I was able to get them working by rapidly pressing them hundreds of times over and over again. So, with the Amp off, try pressing that button a hundred time or so, after spraying contact cleaner or not! Or find a toddler or child and tell them to just press this button over and over again. Pressing the buttons is what these were made for. So just do it!