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Wrong versions of CD's being shipped

Wes

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Several times recently, I have ordered a particular version (release of a CD) and had them ship me something different. Today I got a German Asylum release of Joni Mitchell's Court and Spark, when I ordered the Rhino release. And... the jewel case was all broken into pieces too, due to being badly packed.

Is this happening to anybody else? I am wondering if it is a Covid related supply chain or employee issue, or just coincidence.
 

Slayer

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Several times recently, I have ordered a particular version (release of a CD) and had them ship me something different. Today I got a German Asylum release of Joni Mitchell's Court and Spark, when I ordered the Rhino release. And... the jewel case was all broken into pieces too, due to being badly packed.

Is this happening to anybody else? I am wondering if it is a Covid related supply chain or employee issue, or just coincidence.
Wes, i think this has been a problem for quite some time. No t sure I could even count the number of times this has happened to me, even when ordering from various places.
Because the cost is so minimal, I assume most companies think the consumer will not take the time and effort to resolve the issue. Anyways, I feel for you brother, been there and it ain't fun.
 

DVDdoug

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I've never had THAT happen, but once a long-long time ago I bought a double CD from a retail store and it had two copies of the same CD (factory sealed). I took it back and exchanged it, no problem.

And once I ordered a cheap various artists compilation CD from an unknown publisher (probably ordered from Amazon but it could have been CD universe) and it had audio defects, plus the song-listings on the packaging didn't exactly match the CD (missing songs, I think). From what I remember the defects were in the digital audio. It wasn't scratched or a bad pressing. I ripped it, keeping the good songs, and then returned it for a refund. I don't normally pirate or steal music, but this time I did... :p

Oh... Once I ordered a CD from Amazon and they shipped the correct CD but the "AutoRip" was a different album with the same title. And again, I kept the "accidently pirated" copy.
 

daftcombo

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Jewel cases broken, or books arriving in bad condition, are among the reasons why I don't use Amazon anymore.
 
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Wes

Wes

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this was the big British place - I forget their name; other place was also British
 

tmtomh

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If you're ordering used CDs from a large, high-volume vendor, the short answer is that some are quite reliable in terms of the pictured/described pressing year, artwork, disc face design and so on matching what you actually get, and some are... not reliable.

If you've historically always gotten the correct version/pressing from this vendor, whoever they are, and now suddenly you haven't, that's one thing. If these are the first CDs you've gotten from this particular vendor, that's something else.
 

Nitreb

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Never had any problem with Presto Music, but Arkiv Music did send me the wrong CD on occasions. However, after contacting them, they sent the correct ones - Their aftersale service is generally good.
 
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Wes

Wes

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Presto will give me a refund (but what I wanted was the ordered release)

just filed a report with World of Books
 

tmtomh

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Decluttr is excellent about shipping the correct version. World of Books and several other places are not as reliable.
 

Asylum Seeker

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Several times recently, I have ordered a particular version (release of a CD) and had them ship me something different. Today I got a German Asylum release of Joni Mitchell's Court and Spark, when I ordered the Rhino release. And... the jewel case was all broken into pieces too, due to being badly packed.

Is this happening to anybody else? I am wondering if it is a Covid related supply chain or employee issue, or just coincidence.
What's a CD?
 

Frgirard

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Several times recently, I have ordered a particular version (release of a CD) and had them ship me something different. Today I got a German Asylum release of Joni Mitchell's Court and Spark, when I ordered the Rhino release. And... the jewel case was all broken into pieces too, due to being badly packed.

Is this happening to anybody else? I am wondering if it is a Covid related supply chain or employee issue, or just coincidence.
Yet another reason to buy downloads.
With Qobuz
1 on a track of 11 minutes, 9 minutes are missing.
2 i buy a Sofia GUBAIDULINA works and the download is a Shannon Bezaly recital.

Another reason to buy CD?
 

MaxBuck

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With Qobuz
1 on a track of 11 minutes, 9 minutes are missing.
2 i buy a Sofia GUBAIDULINA works and the download is a Shannon Bezaly recital.

Another reason to buy CD?
I've never had any problems with Qobuz, but apparently Schiit happens there, too.

But I don't believe I'll ever buy another CD. I've packed my player in mothballs.
 

Victor Martell

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My theory is that as people becomes less and less familiar with physical media, this will happen more often. IMHO to the packer, as long as the artist/album and perhaps the cover art match, it is the same product! :D
This person is probably your typical streaming user - search for what you want, listen to whatever it pops up first... no idea, nor does she/he care about re-masters/versions/etc...

v
 

MCH

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I guess it depends on what we call "different release", some are indeed very different like the one of post 1 but some others are not so easy to distinguish. I don't see a non specialised online seller not making mistakes more often than not.
 

tmtomh

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My theory is that as people becomes less and less familiar with physical media, this will happen more often. IMHO to the packer, as long as the artist/album and perhaps the cover art match, it is the same product! :D
This person is probably your typical streaming user - search for what you want, listen to whatever it pops up first... no idea, nor does she/he care about re-masters/versions/etc...

v

I agree, and at the same time I'd say it's also the converse: as the CD medium has gone into full decline, the vintage CD collector community has grown and become more detail-oriented, with the result that the vast majority of CDs are worth little but a sizable fraction of older CDs are worth more than they've ever been worth on the secondary collectors' market.

So you've got a lot of people who are now taking a second look at their collections and, with the help of sites like Discogs, noticing distinctions between very similar, often bit-identical, pressings of albums made by DADC, US WEA/SRC, Daio Kosan Japan, Alsdorf Germany, Polygram West Germany, Polygram US - and with that discs with solid aluminum hubs, clear plastic hubs, variation in printed catalogue number or disc face art, target vs non-target designs, pre-1994 original pressings vs post-1994 represses with IFPI codes in the matrix, and so on.

There are all kinds of minutae, and a good deal of it is stuff that virtually no one ever paid attention to until a few years ago, and in many cases was impossible to search for or try to buy in any systematic way until Discogs blew up and places like Decluttr started accumulating millions of CDs precisely because everyone started dumping their collections.

If you are into buying specific pressings (and I count myself among those folks), then you have to do some basic due diligence to figure out which vendors and sellers are set up to reliably send you the exact pressing that is described, and which are not.

Also, as a general comment (not directed specifically at the OP), I have seen countless complaints online from disappointed buyers who never made sure the CD on offer was in fact the exact one they wanted. They buy from eBay based on the automated description and some - but not all - of the crucial details being visible in the photos; they buy from Discogs based solely on the pressing entry under which the seller has listed the item, even if it's a CD that has more than 100 pressings incuding several extremely similar variations, and they don't message the seller to make sure it's the exact right one before they buy. So much of the frustration I see online from this stuff comes from folks making the purchase based on what they hope it is rather than just reaching out and finding out one way or the other. (Same goes for folks who buy vinyl based solely on seller's grading code, with no photos.)
 
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Wes

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World of Crooks now wants me to send them extensive photographic documentation of everything. I am about to tell them to pound sand.

... or crushed limestone if they are in Dover
 
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Wes

Wes

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Is it safer to "buy from Discogs" ??

I'm sure that most buyers don't care about the mastering. But I do, and I detrimentally relied (legal term) on them depicting a particular release. If they don't want to sell based on that then they should not make that offer. Just list it as a CD with title/artist.
 

MCH

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Discogs is like ebay, they are private sellers. So it depends on how accurate they were identifying the copy they want to sell... the best part of discogs in your case is that the website has all the information the seller needs to correctly identify the pressing, and the bad part is that you don't see pictures of the actual item you buy...
 

MaxBuck

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US buyers can protect themselves simply by paying with credit cards. Residents of other nations have to check their own consumer protections.
 
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