bobster
Member
I returned my WiiM Pro Plus today.
Why?
1. The 12v trigger lowers the voltage, turning off my power amp, after 2.5 minutes, and this setting can't be changed by the user. This makes it useless for me.
On December 27, I posted a feature request in the WiiM forums that it be user-adjustable and, preferably, linked to the auto-standby-mode setting. Several others echoed the request, and WiiM support said it was a good idea, and "stay tuned". But after three and a half weeks, I decided I didn't want to wait around for something that might never come. IMO, this feature is poo
2. Even after disconnected the trigger cable from my power amp, I continued to get occasional audio dropouts in Zoom meetings after periods of silence, as if there were a noise gate. (The meeting was streamed from a laptop to an Apple TV 4k connected via HDMI to a Panasonic plasma TV, with optical out from the TV connected to the WiiM Pro Plus).
When I removed the WiiM from the system and reverted to my old setup, the dropouts stopped (I tested two different configurations, each for a 90-minute meeting, and also ruled out Zoom as the cause).
EDIT: I found a thread from March 2023 at the WiiM forum where three other users reported dropouts from the optical input (one also reported dropouts from the analog input).
3. I had album art display problems in the WiiM Home app with music files on my NAS, streamed via DLNA over Ethernet. In song list view, some of the small cover images only displayed partially. Larger album images usually displayed as four tiled smaller images. These problems didn't occur on Synology's DS Audio app or in Audio Station in a web browser. (I wouldn't have returned it if these were the only issues, btw.)
4. WiiM support didn't respond to follow-up questions in a support ticket. I waited three weeks. Then, five days ago, I reported the dropouts (#2 above) in the same ticket, and still didn't get a response.
Also, potential buyers should know that the 12v trigger cable jack on the WiiM Pro Plus is 2.5mm instead of the more-common 3.5mm. Cables with a 2.5mm TS male connector on one end and 3.5mm TS male connector on the other are available.
Why?
1. The 12v trigger lowers the voltage, turning off my power amp, after 2.5 minutes, and this setting can't be changed by the user. This makes it useless for me.
On December 27, I posted a feature request in the WiiM forums that it be user-adjustable and, preferably, linked to the auto-standby-mode setting. Several others echoed the request, and WiiM support said it was a good idea, and "stay tuned". But after three and a half weeks, I decided I didn't want to wait around for something that might never come. IMO, this feature is poo
2. Even after disconnected the trigger cable from my power amp, I continued to get occasional audio dropouts in Zoom meetings after periods of silence, as if there were a noise gate. (The meeting was streamed from a laptop to an Apple TV 4k connected via HDMI to a Panasonic plasma TV, with optical out from the TV connected to the WiiM Pro Plus).
When I removed the WiiM from the system and reverted to my old setup, the dropouts stopped (I tested two different configurations, each for a 90-minute meeting, and also ruled out Zoom as the cause).
EDIT: I found a thread from March 2023 at the WiiM forum where three other users reported dropouts from the optical input (one also reported dropouts from the analog input).
3. I had album art display problems in the WiiM Home app with music files on my NAS, streamed via DLNA over Ethernet. In song list view, some of the small cover images only displayed partially. Larger album images usually displayed as four tiled smaller images. These problems didn't occur on Synology's DS Audio app or in Audio Station in a web browser. (I wouldn't have returned it if these were the only issues, btw.)
4. WiiM support didn't respond to follow-up questions in a support ticket. I waited three weeks. Then, five days ago, I reported the dropouts (#2 above) in the same ticket, and still didn't get a response.
Also, potential buyers should know that the 12v trigger cable jack on the WiiM Pro Plus is 2.5mm instead of the more-common 3.5mm. Cables with a 2.5mm TS male connector on one end and 3.5mm TS male connector on the other are available.
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