I’m frustrated for you Amir. Thanks for sharing. I’m glad there is somewhere you can go to vent.
I don’t know if this is the proper place for my story, but it’s about TV repair (a mod should feel free to delete this if it’s not appropriate). About 5 years ago I bought a new Vizio 55 inch TV. A month or two later it developed a serious problem where the picture looked like there was a shadow floating on it. After many emails over a couple of weeks including both photo and video evidence proving there was indeed a problem, they sent two guys out to replace the board. In the process, the two guys managed to crack a trim piece on the edge. It wasn’t visible from the front and purely cosmetic, but every time I walked by I noticed. So I emailed customer service again, but this time no picture, no proof just a message back saying (I’m paraphrasing): “this is a known issue, we will be happy to replace your TV ASAP; however we no longer have the 55 inch model in stock. Would you be willing to take a 65 inch instead?” To which I responded, “sure, that’s fine.” Literally non-functional TV requires proof, gets repaired (not well). Minor cosmetic defect gets replaced immediately no questions asked.