Topping's disrespectful customer service denounce (sorry if it's off topic guys)

[antcollinet]

And how would Topping distinguish between a fraud and this scenario?

Presumably documentation from customs. Perhaps I am biased from our strong customer protetion laws over here, where the supplier is responsible for the item until it is delivered to the correct address. So this is what I expect a company that aspires to good customer service to commit to.

This has nothing to do with that. There are no product issues in this scenario

The common factor is that the customer is without his item, without his money, and topping seems not to care so much.

 

[anonyless]

41 posts and no one bothered to ask,
how did you pay ?
is cashback possible with your CC company?
by any chance, did you pay with PayPal?

 

[TTT15]

Normally the credit card company expects the consumer to sought out any problems with seller first. The seller is normally responsible for delivery and normally hasn’t fulfilled their contractual obligations unless they have delivered and should refund if not delivered. If there are potential custom problems then you would normally expect a local distributor to be used. The knowledge and ethics of anyone who attempts to defend such business practices are questionable.

 

[1066]

The purchase price includes delivery.
The seller is responsible for delivery.

The purchaser is responsible for providing a valid delivery address and the money.

 

[Plan9]

I've owned Topping's E30, L30, DX3 Pro+ (twice), and recently purchased a D70 Pro Sabre (that I'm in love with). They have all performed flawlessly for me and have been 100% reliable. My system has not been nor will ever be PC based, so I never have to worry most of the issues I see so many have with Topping products, and never have to worry about constant firmware updates. I use the optical input for TV, coax for my Sony UBP-X800M2, and AES input for my SMSL PL200T. I live by the K.I.S.S. rule and it makes my life far less stressful.

That said, as great as Topping products have performed for me thus far, and measure and sound given their low prices, I never feel like I have total piece of mind due to all the issues reported by others. I really need to stop keeping up with the DX5 II thread because it gives me cause for concern.

I too will only order Topping or SMSL products shipped by Amazon, so that I can easily return in the event of any issues popping up in the first 30 days, not to mention that I'm an impatient man and am not willing to wait to receive an item from China.

I feel bad for anyone who has to deal with CS issues from Topping and I have a crazy thought:

Topping should have a small facility in the US to deal with issues with their products quickly.

I nominate Intercourse, PA.

I nominate Climax, NY, where we live, 2 hours up the Hudson from NYC!

 

[jmdesignz2]

Yeah unfortunately Topping has had pretty terrible CS dating back to when L30s were exploding and they weren't particularly interested in helping anyone until users here put on enough pressure. If you read the DX5II thread it's just people reporting fast breakages or ongoing firmware issues which Topping seem very hands-off with.

Bit disappointing people here are saying "should have done x" when the brand is pushed as a gold standard and trusted by Amir on here, which should be enough of a vote of confidence to buy worry-free. Tough lesson to learn, sorry you're going through this.

I’ve experienced the opposite with Topping services. They have replied pretty quickly and I have found the firmware updates for my DX5ii and A70 Pro to work well

As others say buying through Amazon or a reseller is likely the best way and always use a credit card that has protection

 

[BeeKay]

I nominate Climax, NY, where we live, 2 hours up the Hudson from NYC!

I am sure the place is nice. From what I see any Topping service center could double the population?

 

[jmdesignz2]

Two of BRICS states are in active war with each other... That's all you need to know about BRICS

BRICS made of dung and straw lol

 

[jmdesignz2]

I nominate Climax, NY, where we live, 2 hours up the Hudson from NYC!

Climax NY ? Come on now, hard to believe

 

[Plan9]

Climax NY ? Come on now, hard to believe

Just east of Greenville NY in Greene county....just an area on the map...

 

[Plan9]

I am sure the place is nice. From what I see any Topping service center could double the population?

Possibly triple it I think! We're on 2 acres with a stream running through it and after crossing the Hudson (a much larger"stream") we're a 2 hour train ride down to a much larger town, NYC.