Mine is sitting in a box ready to ship but I'm not willing to spend $85 (CAD) to ship it to China quite yet since I will likely just receive another defective unit. I'm hoping Topping will do the right thing, issue a recall and cover all shipping costs. This would certainly help their reputation. In the meantime my Topping amp is just sitting here doing nothing and I now need to purchase another amplifier
Topping have good products, and this kind of problems are not with this brand only, but there's something I don't understand:
to know if each of faulty unit has a bad design problem, they should ask to get these first faulty ones as fast as possible, and stop (or ask to stop for resellers) selling this PA5 at least for now. Continuing to sell it can get it worst.
If you have proof, you should never have to pay to return the unit, but I think it works most of the time if you buy it inside your country of residence, and it depends on laws for each country.
For example, I already got a laptop replaced by a new one while the faulty one was six months out of warranty just because I found 5 other cases on Internet for the same problem (there were certainly more, but it was enough to show a design problem). I sent pictures of the faulty one I had, links to the other cases, and they send a DHL guy picking up the faulty one and giving me a new one. Cost me nothing, and again, out of warranty, because they knew it was a faulty design since some months but they continued to sell it, and there are laws (often unknown) for that kind of problem, even if maybe not in all countries.
Now, it may be easier for manufacturer to pay for shipping/picking of a $1,000 laptop than a $350 amp... but 20 cases in a few months just here, I would stop selling it until the problem is found and fixed, and paying for return. The cost of that will be lower than loosing old customers or potential new ones.