Because we are customers and we pay for a product. Yes Topping offers high quality products, but why this one has a build quality that is not on par with others of their good products ? Why we, customers that payed for this products, wouldn't have the rights to point the finger on things that, we thinks are not as good as they sould be ?
IMHO, it is totally legitimate to say "Hey, it is a good designed product because it has very good measurements, when I'm listening to music it's like a miracle BUT the build quality is awfull because the solders are ugly, the potentiometer feels weak, the binding post aren't even properly fixed, especially considering that products at less than half the price performs better - in regard of the build quality -"
It is the same for every products on amazon, alibaba, aliexpress, your car, your smartphone, and so on... I highly doubt that when you buy something you take ONLY the performance into account... When you buy a car, if the performance are poor but the design is nice, the build quality is nice it is maybe not a very good product and if you have a performing car but it has very ugly cabin, poor fabrication quality it is the same.
It is NORMAL.