enomiss
Member
Topping must :
There is no other way IMHO.
- Find a technical solution to the L30 issue, or at least a workaround that doesn't degrade the amp performance.
Like John said, they hope to get it done by february or so.
- Offer a free L30 exchange to all L30 customers who request it, upon proof of purchase.
Procedure should be easy and not handicapping for customers. For example :
- Option 1 : Customer doesn't pay anything. He sends his L30. Topping receives it, checks it, and sends back a new L30.
- Option 2 : Customer deposits a caution fee. Topping sends a new L30. The customer receives it and sends back the old L30. Topping receives it, checks it, and reimburses the caution fee.
--> This would allow all customers who want it to receive a new L30 before sending back the old one, thus not being handicapped.- Fix the sent-back L30s (upgrade them to the latest revision) and sell them again as refurbished.
Who pays for sending it back?
Why is sending back needed after the research is done? Serial number of purchase is enough.
What happens to the (perhaps better) warranty that one had with the original purchase? For example I bought it from a Dutch webshop, I explicitly chose that over the cheaper AliExpress (or whatever method coming directly from China). I don't like sending things back to China for RMA.
Here is a better procedure, also better for the planet:
- Customer sends proof of purchase in digital form to Topping over e-mail with a specific subject as instructed by Topping.
- Topping let's customers choose:
- A: Receive new unit from new batch directly from China with warranty as can be expected from a China purchase.
- B: Refund of original purchase. ---> Customer gets his money back and can explore where to buy a new L30 from the new batch (some shops advertise with serial number).
- If there is a price increase for the new purchase, customer can send proof of purchase again and get a refund for the extra costs.
- If Topping has direct relations with certain shops, step 1 to 3 can be skipped and Topping can instruct these shops to help their customers. Topping could publish a list of Shops where this is possible.
- Make someone poor happy with your 'not trusted L30'. Make pic of super happy kid with 'not trusted L30' and send it to Topping for winning another L30.
- Realize we are rich whining pricks. Anyway I think step 1 to 4 would do.