yeah it turns out I'm returning it lmao. Described the same issues to SZA's support, and uhhhh... I was given a choice between return refund and return repair check. Decided to go with the first choice.
After I return this, I'm certainly ditching this model (and possibly this brand) for good. As much as I appreciate its power output capabilities, its extensive featureset, and its "state of the art" measurements, I just cannot accept the fact that at this price point I still have to gamble with its quality control, and pray to god that I'll have a mild inconvenience (popping at balanced), rather than something more concerning (bass distortion, or straight up unit's death).
So what's left at this price point? Is Loxjie D40 Pro a valid pick nowadays? Because from what I've seen, the internal build (i.e. SMSL DL400 internals, but SMSL DL400 = Loxjie D40 Pro) has less points of failure than DX5 II + it's still a competent DAC/AMP (in terms of power, measurement, and even featureset).