Montrealer
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- Nov 16, 2023
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I'm sorry for the misunderstanding. My comment concerned Hifiman products exclusively. Given the context of this thread, which exclusively addresses products from that company, I had assumed readers of my post would have implied that.I can't confirm that at all from my experience; often, quite the opposite.
Whether it's headphones, speakers, audio equipment, computer/IT products, or even completely different areas, I've had almost exclusively positive experiences with refurbished products over the past 26 years, at least with reasonably reputable manufacturers.
Refurbished devices are often inspected and repaired much more thoroughly than in standard production quality control. For myself and acquaintances, I've ordered over 100 refurbished audio devices in the last 10 years, and in the last 25 years, I've purchased several hundred refurbished HP notebooks, workstations, servers, and Macs for businesses. I can count the problems I've encountered on one hand, and all were resolved within 1-3 days.
Of course, you should always pay attention to warranties and return policies, but that applies equally to new devices.
Many devices are returned simply because it's become common practice to order multiple items even though it's clear from the outset that only one will be kept and the rest returned.
And that doesn't even mean the customer keeps the best device.
Just like you, I have purchased numerous refurbished products over the last 40 years, the vast majority of which were working as advertised by the supplier. However, my experience with Hifiman refurbs has been so-so at best. With that being said, I have a number of that manufacturer's headphones, ranging from the HE400i to the HE1000 series, which all work perfectly despite specific design flaws in some, most of which have since been corrected by Hifiman. Unfortunately, the percentage of Hifiman refurbs I have acquired from them that were in poor cosmetic condition and/or did not work correctly is far above average for the industry. That is deplorable, especially considering that I find the Hifiman house sound to my liking and getting better with each generation of their products.