KabukiHakase
Member
- Joined
- Jan 19, 2024
- Messages
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- 7
Hello all,
This is my first post here, so please let me know if I am posting in the wrong forum.
Last month, I got a Neumann KH 750 DSP + MA-1 calibration microphone. I am using the KH 750 (and calibration) with my Genelec 8020D, and thus far, the whole system has been working great. I've never experienced time alignment with a sub before, so the difference is night and day. The room EQ also helped too, and sounds much better than any plugin I've used so far.
All this being said, I'm now a bit worried about the reliability of this unit. Today while playing some music (Apple music via the web browser) I noticed that the low end had suddenly vanished, and it sounded like only my Genelecs were active. Sure enough, I looked behind the sub and found that the power LED was a solid amber color, which according to the manual, indicates a firmware update in progress. I thought this was pretty damn bizarre, considering that I had no Neumann software open and haven't touched the unit at all since doing the initial MA-1 calibration. It is worth noting that I leave the unit connected to my PC via ethernet at all times, in case I want to make changes or switch calibration profiles.
In good faith, I waited for this light to change color and the sub to start working again, but nothing ever happened. After a few minutes I did a power cycle using the switch on the back panel, and now it's working again as expected. Has anyone run into this, or a similar problem, with Neumann DSP enabled products? To me this seems like a bug, since I highly doubt the sub would decide to upgrade its own firmware, with NO Neumann software open, right in the middle of audio playback. I called Sweetwater (since Neumann support is worthless and they don't reply) and they said if the issue happens again they would send me a replacement unit.
Any similar stories? Any feedback is much appreciated. I'm attaching a picture of the state the sub was in when the issue occurred.
Thank you!
This is my first post here, so please let me know if I am posting in the wrong forum.
Last month, I got a Neumann KH 750 DSP + MA-1 calibration microphone. I am using the KH 750 (and calibration) with my Genelec 8020D, and thus far, the whole system has been working great. I've never experienced time alignment with a sub before, so the difference is night and day. The room EQ also helped too, and sounds much better than any plugin I've used so far.
All this being said, I'm now a bit worried about the reliability of this unit. Today while playing some music (Apple music via the web browser) I noticed that the low end had suddenly vanished, and it sounded like only my Genelecs were active. Sure enough, I looked behind the sub and found that the power LED was a solid amber color, which according to the manual, indicates a firmware update in progress. I thought this was pretty damn bizarre, considering that I had no Neumann software open and haven't touched the unit at all since doing the initial MA-1 calibration. It is worth noting that I leave the unit connected to my PC via ethernet at all times, in case I want to make changes or switch calibration profiles.
In good faith, I waited for this light to change color and the sub to start working again, but nothing ever happened. After a few minutes I did a power cycle using the switch on the back panel, and now it's working again as expected. Has anyone run into this, or a similar problem, with Neumann DSP enabled products? To me this seems like a bug, since I highly doubt the sub would decide to upgrade its own firmware, with NO Neumann software open, right in the middle of audio playback. I called Sweetwater (since Neumann support is worthless and they don't reply) and they said if the issue happens again they would send me a replacement unit.
Any similar stories? Any feedback is much appreciated. I'm attaching a picture of the state the sub was in when the issue occurred.
Thank you!