A truly excellent audio gear (and its price) realizes/features not only good specs and measurement data but also nice esthetics, long-year stability and robustness, as well as long-year policy and practices/availabilities of maintenance/repair/services.
Just for example,,,
Accuphase gears are rather expensive, but it includes their service and maintenance policy/practice, as I wrote here;
These policy and practice are of course the same for overseas users through the appointed dealers.
Also, I wrote here for their policy on survival as independent private sustainable Japanese company.
Just for example,,,
Accuphase gears are rather expensive, but it includes their service and maintenance policy/practice, as I wrote here;
These policy and practice are of course the same for overseas users through the appointed dealers.
Accuphase provides repair and maintenance services for any of their past and present products sold in the past 50 years. Just one phone call to Accuphase, and they collect the amps (by the specially contracted transfer company having huge Accuphase boxes) at your home and they send it back to you afterwards; usually within one week quick and perfect service (in Japan) in reasonable cost after the warranty period. Of course the service is completely free within the warranty period.
I did it three times on my E-460; Accuphase's own decision to replace one capacitor (after the warranty period but of course free; a kind of gentle/generous preventive recall?), one repair for my mistake (short-circuit at SP terminals while operation) and one full overhaul maintenance.
They have several large storage rooms keeping huge amount of amp parts, including rather old capacitors, resistors, inductors and so on, used in their old products. In case if they cannot find the same parts, sometimes they even handmade it (by themselves or by contract-out) for perfect repair and maintenance, still in reasonable cost for us.
Their comparably high price list includes the cost covering such repair/maintenance policy, operation, human resources and services, I believe.
I did it three times on my E-460; Accuphase's own decision to replace one capacitor (after the warranty period but of course free; a kind of gentle/generous preventive recall?), one repair for my mistake (short-circuit at SP terminals while operation) and one full overhaul maintenance.
They have several large storage rooms keeping huge amount of amp parts, including rather old capacitors, resistors, inductors and so on, used in their old products. In case if they cannot find the same parts, sometimes they even handmade it (by themselves or by contract-out) for perfect repair and maintenance, still in reasonable cost for us.
Their comparably high price list includes the cost covering such repair/maintenance policy, operation, human resources and services, I believe.
Accuphase is intentionally restricting their export sales less than 30 % of their total business revenue in order to keep existing as an pure Japanese independent sustainable company;
http://www.accuphase.com/company_profile/a2_management_policies_2.pdf
http://www.accuphase.com/company_profile/a2_management_policies_2.pdf
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