I just got my replacement, and I am having the same issue again. I put down my IEM's, get up from my table and walk away, then the sound from them completely cuts out. PC stops recognizing that the DAC is connected until I restart the DAC's power. I've tried different USB ports and power outlets and it's all the same.
I think the culprit is static electricity, as my chair has wheels on carpet, so when I get up, I can sometimes hear static near my IEM's and the audio completely cuts out. Not sure why this is the case because I made sure not to touch the IEM's or any of my electronics while getting up.
I have two other DAC/amps and none of them have this problem(O2/ODAC, Fiio K7).
Should I just chalk this up to how this product is designed, and that it probably isn't going to work out for me? I'm guessing since this happened to me twice in a row, the protection against static doesn't seem to be that great.
Anybody have a suggestion for a DAC/amp combo or stack? I was looking at the D50 III/A50 III stack with the P50 linear power supply. Only reason I'm not considering the RME is because I want to use up my Amazon gift cards, and a new RME is way out of the budget that I'm willing to spend.
I felt compelled to register and reply to this comment as it led me to resolving my issue kind of.
So, I had on occasion paused watching a youtube video got up and walked away from my desk only to come back and find that the sound no longer worked. Had to power cycle the DAC in order to get sound working in windows again. It got to a point today where it happened twice in a row and felt compelled to investigate further.
Updated the firmware and drivers, but it still happened.
I then got up again and noticed a static shock when standing up from my desk which caused the sound to pop and also one of my monitors to lose signal for a second.
After a lot of testing and probably giving my computer and DAC more static than I should have, I narrowed it down to my chair. Specifically a Steelcase Gesture which has a fabric cover.
I've chucked a towel over the chair and after an hour or so of testing (getting up every 5 mins - fun), I'm now no longer having any static discharges. Clearly my body/clothes don't like the fabric on this chair. Incidentally, this only started happening recently and I've had the chair for over 2 years. I've also been getting the same issue at work (lots of static shocks), and again, I have a fabric covered chair their too.
So, thanks, for helping me narrow down and "solve" the issue.
Whether this means this DAC should have better shielding, I don't know, I'm just sharing my experience.
Overall, I've been pretty happy with this DAC and my Beyerdynamic DT 900 ProX's, from a sound perspective.