- Thread Starter
- #21
I'm starting off with an announcement on sales to the US, where I have both good news and bad news.
The good news is that we have secured a US dealer (https://dreamscapesav.com/) - which will do both sales and have showrooms, which means you will soon be able to audition Sigberg Audio in the USA. First in the New York area, and hopefully soon in Florida and Los Angeles. Perhaps even more importantly, they will cover service / repairs, both inside and outside of warranty. So if there are any issues at all, US customers can now get that fixed domestically / within the US. Note that we will still continue to sell direct to US customers as well, as that is still our main distribution model.
The bad news is of course the tariff situation. We have yet to determine exactly how to handle that, so we ask all US customers to contact us before purchasing. The second problem beyond the possible effect on price, is that the consequence of tariffs and the removal of the De Minimis rule means the shipping providers are overloaded with customs handling - and deliveries to the US are running way late. I just got a notice from DHL saying that they are suspending shipments to private U.S. customers of goods above 800USD. DHL has so far been our main shipping provider, and they've now announced that they simply will not accept our deliveries. We have FedEx as a secondary option, but I suspect they're also struggling. This means deliveries to the US may also experience significant delays right now.
NOTE: As you know, there are forum rules preventing us from discussing the politics in this, so please do not go there - this is just to inform of the consequences for US customers.
NOTE: As you know, there are forum rules preventing us from discussing the politics in this, so please do not go there - this is just to inform of the consequences for US customers.