I'm a bit worried about Drop Support.
I bought the HifiMan Headphones with a 3 year warranty from Drop. The Left Ear cup went out.
On the first email, Drop support asked us to swap cables and devices. Then never followed through on the email. Photos were included in my initial reply to Drops recommendations for troubleshooting & were followed. But again, no reply to the email.
So another support request from their Website was sent to get a RMA for the HiFiMan Headphones.
This is the response I received today:
The weird part?
This was the troubleshooting tips for the "Keyboard"... But was a headphone before? But now a Keyboard that is low in stock?
Has there been some weird trend in language that a headphone now identifies as a Keyboard?
I tried doing a Google Search hoping I could find out whats going on thinking maybe HiFiMan sells Keyboards. No dice.
Then looked up if any keyboards have speakers or sound related issues thinking maybe there was a product on Drops site that had speakers in the Keyboard. No dice.
So I googled it bellow and the only mention is to piano style Keyboards.
I'm thinking I should just call HifIman's support directly and see what to do. I purchased them in Late November from Drop so I think they should have at least a 1 year warranty.
But.. There is nothing listed for this model that I think is the HE400.
So then I call the HiFiMan's Telephone number:
"The Mailbox is full, ..."
So far? This is not Looking promising.
I thought I would register the Headphones while I am here. Nope.
Model number does not show up in drop down.
Oh.... So its been a few years since HiFiMan's site has been updated.
Sending an Email to HiFiman now, and lets see where this goes.
You know... I think I am just going to stick to Buying things on Amazon.
I'll update of anyone cares. But this should serve as a Buyers Beware.
In the meantime? I think I'll just buy another pair from Amazon while I wait for these to get fixed. Or whatever my kid wants to try out next.
Real bummer this all is.
I bought the HifiMan Headphones with a 3 year warranty from Drop. The Left Ear cup went out.
On the first email, Drop support asked us to swap cables and devices. Then never followed through on the email. Photos were included in my initial reply to Drops recommendations for troubleshooting & were followed. But again, no reply to the email.
So another support request from their Website was sent to get a RMA for the HiFiMan Headphones.
This is the response I received today:
The weird part?
This was the troubleshooting tips for the "Keyboard"... But was a headphone before? But now a Keyboard that is low in stock?
Has there been some weird trend in language that a headphone now identifies as a Keyboard?
I tried doing a Google Search hoping I could find out whats going on thinking maybe HiFiMan sells Keyboards. No dice.
Then looked up if any keyboards have speakers or sound related issues thinking maybe there was a product on Drops site that had speakers in the Keyboard. No dice.
So I googled it bellow and the only mention is to piano style Keyboards.
I'm thinking I should just call HifIman's support directly and see what to do. I purchased them in Late November from Drop so I think they should have at least a 1 year warranty.
But.. There is nothing listed for this model that I think is the HE400.
So then I call the HiFiMan's Telephone number:
"The Mailbox is full, ..."
So far? This is not Looking promising.
I thought I would register the Headphones while I am here. Nope.
Model number does not show up in drop down.
Oh.... So its been a few years since HiFiMan's site has been updated.
Sending an Email to HiFiman now, and lets see where this goes.
You know... I think I am just going to stick to Buying things on Amazon.
I'll update of anyone cares. But this should serve as a Buyers Beware.
In the meantime? I think I'll just buy another pair from Amazon while I wait for these to get fixed. Or whatever my kid wants to try out next.
Real bummer this all is.