• WANTED: Happy members who like to discuss audio and other topics related to our interest. Desire to learn and share knowledge of science required as is 20 years of participation in forums (not all true). Come here to have fun, be ready to be teased and not take online life too seriously. We now measure and review equipment for free! Click here for details.

Review and Measurements of SMSL SU-8 DAC

amirm

Founder/Admin
Staff Member
CFO (Chief Fun Officer)
Joined
Feb 13, 2016
Messages
18,320
Likes
17,131
Location
Seattle Area

Pillars

Active Member
Joined
Aug 21, 2018
Messages
114
Likes
72
I've sent this user a message, thanks for that. SMSL has not replied to an email asking if I could RMA to the newest version. I emailed the info on their site "[email protected]" back on Nov 28th.
 
Last edited:
Joined
Nov 19, 2018
Messages
112
Likes
155
Location
New Jersey
I've sent this user a message, thanks for that. SMSL has not replied to an email asking if I could RMA to the newest version. I emailed the info on their site "[email protected]" back on Nov 28th.
Not sure your intention posting this, but I'd suggest tagging [@]SMSL-Mandy if your desire is to draw some attention to your inquiry.
 

Pillars

Active Member
Joined
Aug 21, 2018
Messages
114
Likes
72
I'm sure other users are curious about their units and experience with customer service requesting a fixed version. My intention was to share my experience. I own other SMSL gear and have been generally quite pleased with the performance. This is my first time contacting them about service however.
 
Joined
Nov 19, 2018
Messages
112
Likes
155
Location
New Jersey
I'm sure other users are curious about their units and experience with customer service requesting a fixed version. My intention was to share my experience. I own other SMSL gear and have been generally quite pleased with the performance. This is my first time contacting them about service however.
I may have come across as curt, apologies. I was simply suggesting you mention SMSL-Mandy by her handle to ensure you get her attention, if you want it.
 

wadec22

Active Member
Joined
Oct 9, 2018
Messages
194
Likes
155
I sent an e-mail to SMSL several times, but never got a reply. Topping will surely receive a reply.
That's odd. I exchanged half a dozen emails with them thru Amazon after my M10 purchase. I've also exchanged PM with Mandy.

I agree, mention by handle and send pm
 

Pillars

Active Member
Joined
Aug 21, 2018
Messages
114
Likes
72
Sadly both Massdrop and SMSL have declined to replace my not so well performing V1 unit. Massdrop cited SMSL does not offer a warranty on the device through massdrop which is odd, since Topping does stand behind their product.

I had to pull teeth to get a response as well, which is unfortunate. While SMSL makes some decent products for the price I'll choose to stick to companies with stronger service. To be clear, they are legally in the right - just not standing behind their product line very well IMO. Best of luck to them in the future, however.
 

helloworld

Active Member
Patreon Donor
Joined
Jul 10, 2018
Messages
198
Likes
126
Sadly both Massdrop and SMSL have declined to replace my not so well performing V1 unit. Massdrop cited SMSL does not offer a warranty on the device through massdrop which is odd, since Topping does stand behind their product.

I had to pull teeth to get a response as well, which is unfortunate. While SMSL makes some decent products for the price I'll choose to stick to companies with stronger service. To be clear, they are legally in the right - just not standing behind their product line very well IMO. Best of luck to them in the future, however.
Get a solder machine......it’s very easy to mod it. Also, based on smsl’ explanations, v1 is not a defective DAC, it only requires you to listen under -6dB to get the best sound quality.
 

Pillars

Active Member
Joined
Aug 21, 2018
Messages
114
Likes
72
I'd consider having to run it at -6db from the line out specifications advertised defective. Though I am curious, how would a soldering solve the saturation problems? Have info on this? I'm proficient with an iron.
 

helloworld

Active Member
Patreon Donor
Joined
Jul 10, 2018
Messages
198
Likes
126
I'd consider having to run it at -6db from the line out specifications advertised defective. Though I am curious, how would a soldering solve the saturation problems? Have info on this? I'm proficient with an iron.
Check the previous posts in SMSL V2 review page, SMSL have given the information about how to mod the V1 to V2 by simply soldering one wire.
 
Last edited:

Pillars

Active Member
Joined
Aug 21, 2018
Messages
114
Likes
72
Major differences when using it as a DAC into an amp. Prefer the DAC to do a max fixed line out to amp. Seems more controlled when at max volume on my systems after modding. I've wanted to try the SU-8 into a headphone amp. If your unit is a week old you are within your 1 month grace period from Massdrop (if you bought there) for a swap. I'd recommend getting a good one to begin with instead of having to resort to modding. I only did this since SMSL wouldn't swap it for me =\ On the plus side, they did post this fix so.. there is that.
 

glajman

New Member
Joined
Oct 26, 2018
Messages
4
Likes
0
Returning it to Massdrop would be a hassle, because I live in Serbia. It traveled for almost a month including customs checks etc.

I'm quite happy with the sound though, I mean, I wouldn't return it/mod it unless it's a night and day type of thing. Just wanted to ask for your opinion on the differences. I use mine with Adam audio T7v monitors, connected via balanced cables. I use the inner volume control. For most cases, I don't go over 32-34.
 

Krunok

Major Contributor
Joined
Mar 25, 2018
Messages
2,637
Likes
1,209
Location
Zg, Cro
Major differences when using it as a DAC into an amp. Prefer the DAC to do a max fixed line out to amp. Seems more controlled when at max volume on my systems after modding. I've wanted to try the SU-8 into a headphone amp. If your unit is a week old you are within your 1 month grace period from Massdrop (if you bought there) for a swap. I'd recommend getting a good one to begin with instead of having to resort to modding. I only did this since SMSL wouldn't swap it for me =\ On the plus side, they did post this fix so.. there is that.
How's that? Was it jumping all over the table before your mod? :D
 
Top Bottom