Oh? Why did they need to open the unit at all?
To check that the unit is in working order. Much easier to check for circuit issues without a thick layer of aluminum in front of your eyes, I imagine.
Why did they need to update the firmware?
To make sure the unit is up to spec, as they do in warranty cases.
Their promise was to check and see if there is anything wrong *with your unit*. They should have tested it as is, before any modifications.
Correct. But they messed up. Hence Jason writing "Now, at best we look like idiots." The technician treated it like any other warranty case, it seems. He should have been clued in on the significance of this particular unit. Maybe he was, but went through the motions as usual. Happens all the time. Sucks, but it's over now. Also sucks that you turned off the Yggy without ever remeasuring jitter. Also over now.
Their action -- modifying your unit -- confirms 100% that the unit you have is not the same as what they wanted it to be.
Don't you hate it when you type "asr" into your browser's location bar, and end up at Audio Speculation Review?
You were so strict with me in how you wanted your unit tested. Why on earth would you go along with them not testing your unit as it was?
Email from Jason, August 1st:
Cool, I will have a look at it. Most likely tomorrow[...]
Next email from Jason, August 2nd:
[...]while our technician didn’t find any operational problems with the Yggy, he also went ahead and made sure it was up to current spec. This included rewriting the ROM on the DSP board.[...]
Did you expect me to physically guard my unit or how does the above constitute me going along with anything? I found out after the fact. It's not even in Schiit's interest to do it this way, so obviously that wasn't the plan.
Is it possible that they actually measured it first and are lying about it? Sure. Though they wouldn't have had a guarantee that you don't re-measure the unit after they fix it, and get different results than before. That wouldn't look good, wouldn't it? So it would be a risky move.
Isn't that the dispute? That either the unit was different or my measurements were wrong? Yet you happily go along with some vague statement from Schiit on a new ROM?
You're right. I should have thrown a tantrum, like a grown-up.
Why didn't you ask them what was fixed in this new ROM versus previous one?
Basic reading comprehension suggests that there was no point in asking that question:
So, now we don’t know what version of firmware you had. It should be the same as the current version
Why didn't you ask them why they did not have a release process where they know what was shipped in every unit?
What am I, a history writer? He already mentioned that they have started doing that at some point after my unit shipped:
we didn’t start coding and stickering the ROMs until late February
Why hasn't every rocket in history been reusable? Seems so obvious now, doesn't it.
As I said to you in my private message, if you wanted to just believe a line from Schiit, you shouldn't have bothered to have me test your DAC.
And what is it that I supposedly did "just believe"? Initially it seemed like you thought that they claimed that it's impossible to read a ROM, and that I believed that. But, again, that was not the claim.
The whole point of me testing it was to get to objective and independent data,
Independent, probably. But you're hardly objective. As soon as some measurement doesn't look great, you're happy to bash the DUT's creator. That's an understandable first instinct, but your second, overriding instinct should be to double and triple check that there's nothing wrong on your end. Instead, that seems to be a rhetorical question to you.
not just believing what the manufacturer does, or two people with direct connection with company showed in their measurements. But here you go with, "oh they were too busy so I didn't want to ask them much." Really?
Yeah, really. Honestly, I was trying to get Jude or Bob to measure it, since to you the only acceptable response from Schiit would have been to confirm your findings and admit incompetence. Everything else you'll find a way to spin into a conspiracy anyway. While somewhat entertaining, it's hardly science. Anyway, there was nothing to be gained by being a pain in the rear to Schiit. I would rather not get fired as their customer, I happen to like some of their products, this one in particular.
With Jude and Bob, I would have talked at length about what to measure. As with you, I would have been the requester. But in Schiit's case, they requested the unit to check for defects, presumably to reassure themselves, and maybe me. I didn't even expect them to run a full measurement suite, let alone them sending me a detailed report (with more documentation about the parameters than you ever provide, Mr. Critic).
Do you expect the measurements with USB to suddenly match your linearity results? Nothing you measured indicated that the interface is an issue, apart from the clock running slightly faster with USB.
The easy way out for them would have been to claim the DAC is defective, causing the bad results. Alas, they claim the DAC that measured so poorly for you was fully functional this whole time, and probably had the same firmware as it does now. As far as cover-ups go, that one would be a pretty dumb attempt.
I can assure you they were not too busy or they would not rip apart your unit for no reason and update its firmware. The Yggy is a pain in the neck to open. They did not put their techs through that work unless they felt they 100% needed to get in there to fix things.
[
citation needed]
Bottom line is the same: you had me as a resource to help reason through what they were telling you to get to the truth. You didn't do that and instead have joined the other side in putting a negative light on testing I have done here. It is not right or proper.
And here I thought I could read an email and post measurements to a thread you subscribe to, all by myself. Thank you, Amir, for offering to explain the world to me!
If I have joined any sides recently, then it's that of the subjectivists. The Yggdrasil sounds much more enjoyable to me than the DX7s. Maybe that makes me crazy! Or maybe you don't know everything there is to know about audio. See how I'm not saying it must be because your measurements are wrong? There's enough overlap to suggest that you at least do some things right. Otherwise I wouldn't have bothered sending you the most expensive thing I own.
Otherwise, as said, I'm agnostic about what actually happened. There's simply not enough evidence here to draw a definitive conclusion.
But I don't think there's any more negative light on your results than there was before. The only major negative thing that's new is your little heat gun stunt. But that one is all on you.
It's my DAC, Amir. Our cooperation started with you agreeing to my terms and ended with you sending it back. I don't know why you expect me to treat you like the arbiter of truth. You're way too biased for that role, anyway.
I don't think this going anywhere, though. So this will be my last post on the subject. I hope you find a way to move on.