Hi,
I know this issue, but I have a either even bigger problem now. I can’t even play all from any playlist, It stops after the first song.
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Review and Measurements of Matrix Audio Element X DAC/Streamer/Amp
- Thread starter amirm
- Start date
I know this issue, but I have a either even bigger problem now. I can’t even play all from any playlist, It stops after the first song.
I use iOS, when I play all album with 14 songs, I notice it adds 16, so something must be wrong with play queue management in my case.
It’s completely useless now - I tried reinstall the app, restart the device, switch between lan/WiFi without luck. I expected something works out of box for the premium price, but to be honest I spent more time on fixing issues than actually listen to music. Super angry with the product!
Found some discussion on their forum: https://www.matrix-digi.com/forums/showthread.php?tid=88
It’ irresponsible to release mandatory upgrade without proper testing!
It’ irresponsible to release mandatory upgrade without proper testing!
Very sorry to hear that. I also have problems with both, the Android and the iOS version of the app. But not as bad as those you describe. Under Android the Tidal playlists no longer seem to work. Unexpectedly, under iOS they are fine - with the exception of the described bug of no automatic title change.
Hi, do you mind to help me with some tests with your device (assume you use iOS and have Tidal subscription)?
Can you go to Genre/Pop and scroll down to any playlist, and then clear and play all. After the tracks are added to the queue, can you help to check:
1) If the order is the same as in the playlist?
2) The number of songs matches the number of songs in playlist?
In my case neither the order nor the number of songs matches the playlist - it is a problem with all playlists.
Looks like it sort the songs based on name.
Just realized that the iOS version is instable and buggy, too. The only real improvement seems to be with the stability of the wifi connection. Still, given all these instabilities and bugs I'll go back to using the Element X as a DAC only without its - theoretical - streaming capability. The MA Remote software developers don't seem to know what they are doing. And software related quality control by MA is abysmal.
Same problem here: The tracks in the queue don't match those in the playlist, neither regarding number nor order.
At least the iOS version plays any track at all. The Android version does not.
Ok, thanks! This is a problem since the old version which I have reported several times. Anyways, if you let the playlist to play (don't ff just play), does it eventually stop at some point? In my case it stops after 1st or 2nd song.
By the way, did you check the stream quality? I noticed when re-login it reset the quality to NORMAL which might uses less bandwidth.
Didn't try that yet due to being too p*****. The queue is on the fifth track and no stopping so far. But the queue is in alphabetical order oversteering the custom order of the playlist.
Ok, thanks. Not sure why mine stops when playing a list......
Notice MA devices is not listed under Tidal supported devices page, not sure what it means though.
https://tidal.com/supported-devices
Just made a video to illustrate the problems:
1) The Tidal playlist has 55 tracks, when adding the the queue it becomes 58 tracks
2) The order of tracks are totally screwed up
3) It stops playing after 1st song and makes some random skips (looks like)
Edit: just want to add (1) and (3) is also broken with albums - so basically not useable for anything with Tidal
1) The Tidal playlist has 55 tracks, when adding the the queue it becomes 58 tracks
2) The order of tracks are totally screwed up
3) It stops playing after 1st song and makes some random skips (looks like)
Edit: just want to add (1) and (3) is also broken with albums - so basically not useable for anything with Tidal
similarly
Thanks for confirming! Do you also experience problem with the track order/number when added from playlist to play queue?
No, I listen from a microSD card or portable SSD. But my album is not played in its entirety. Plays the first track and stops. As in your video.
I use USB for my offline listening, the tracks inside each album has duplicates. If I have 10 tracks on an album, MA Remote will show 20 tracks. Every-time Matrix audio releases software update to fix minor issues, they introduce major issues to us end user. We don’t need a chatmate on the customer support page, we need a stable and functioning MA Remote. They should sack their software developer, it’s been 1 year now since I bought this expensive piece of equipment but frustration steps in when I use the MA Remote.
MA has just released a bugfix for the iOS version of their MA Remote app. Don't know yet if it really solves the playlist issues (wrong number of tracks, sorting).
Thanks just tried some tidal playlists/albums looks like they fixed the duplicate so the numbers match now. However the order is still wrong
Edit: Just to add another annoying issue: for artist in Tidal the popular tracks only show 10 - basically I can only see top 10 tracks for any artists.
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