Update: I also tested this amp with my LCD-X headphones and I also tried changing the DAC to my RME ADI-2 and the quality on the balanced output was still terrible. As a last ditch effort I ordered a non-Audeze cable from Amazon and it completely fixed the quality issue! I was blown away. The amp now sounds fantastic on the balanced output. I'm really shocked that a brand new Audeze balanced cable was the problem.
For those interested, this is the cable I ended up buying which fixed the quality issue -
https://www.amazon.com/dp/B07DD764H8/ref=cm_sw_em_r_mt_dp_U_LO7QDbMK4GG3A
TLDR: I had a bad balanced cable which made the amp sound terrible. Replaced the cable and it sounds great now!
I'll leave my original post below for historical purposes:
So I'm not sure if I should start a new thread for this, but I'm having some issues with this new THX 789 amp I just received. First let me explain my setup and thought process.
I have been running a Topping D70 into a Schiit Lyr 3 with the Treasure Globe 6SN7-SE GF limited edition tube and a pair of Audeze LCD-2 Closed Back headphones. I wanted to try a THX solid state amp with balanced out to headphones, so I picked up the Audeze balanced cable direct from Audeze as well as new in box THX 789 amp from someone on ebay (paid a lot more than MSRP for it too). For an audio source, I'm using qobuz and WASAPI exclusive from my Windows PC over USB.
I received the amp today and plugged it in, first testing the 1/4 SE output. My initial impression was not great in that the warmth, brightness and detail seemed to not be as good as my Lyr setup. I then replaced the cable and went with the balanced cable out to the headphones and the quality took a HUGE dive. Running balanced its hard to describe other than it sounds like the way my old Altec desktop speakers used to sound plugged into my 486dx2 BSD PC back in the early 90's. It sounds like I'm listening through a pop can or something. Absolutely terrible audio quality.
To help troubleshoot, I plugged my Lyr back in and I'm testing the amps side by side where I'm running SE out of the Topping into the Lyr and XLR out in to the THX 789 amp. I went back to the 1/4 TRS cable to make swapping back and forth between the amps easier. I have tested a number of times across a wide range of music and have noticed that the THX amp sounds a lot better than it did initially on the 1/4 TRS SE output and the Lyr3 only sounds slightly better to my ears. I'm thinking maybe there was some warmup time for the caps which has resulted in the SE output to sound better than it did initially, however the balanced output still sounds absolutely horrible.
I'm running the THX on middle gain and about half volume, but have tried it across all three gain settings and different volume levels, but nothing seems to help make the balanced output sound better. I'm hoping I'm just missing something? The most troubling thing for me about this is that the 1/4" SE output sounds so much better than the balanced. I'm using an Emotiva Control Freak as an XLR connection between the DAC and the THX amp. Maybe I need to try the SE input to the amp or a different pair of XLR cables?
Edit: I decided to try running SE out of the Topping into the THX 789 amp and it didn't change anything. After listening some more to the balanced output, I would say that it sounds almost like there is a hall reverb applied, primarily to the mids and highs. This is what I meant by pop can earlier. The soundstage is also more consolidated. Basically it sounds like what I would expect to hear out of some cheap headphones plugged directly into my computer's onboard sound card.
Picture of my setup is attached. Thanks in advance for any help!