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The sprocket may only need to be positioned so the setscrew engages the flat, though that seems unlikely (somewhat lame engineering/execution).

I'm sure you'll either figure it out or break it all the way.

Can you call the manufacturer of the device?
 
If you do it yourself, it looks like the sprocket might have slipped along the motor shaft. It's very close to the end plate.
Check the alignment of the chain before you tighten the setscrew.
The sprocket is very loose and moves up and down half an inch. So I can push it up. Problem is, even where it is, I can't get an allen wrench into it. Once I push it up, it is impossible. Worse yet, the whole case is riveted together! The unit is Italian and you would think they would not take such shortcuts to make the darn thing to say nothing of a set screw that has no threadlock on it.

Anyway, I am going to Home Depot tomorrow to buy some throwaway allen wrenches that I can cut short and see if that gets in the hole. If it does, and there is enough room to turn it, I might get there. It is hell working on it though I have it on tire stands.
 
Can you call the manufacturer of the device?
They are a Italian company with a horrible web site. Fortunately the whole thing is under warranty so it is a matter of waiting until September 5th when I have my appointment. I would normally wait but my wife almost twisted her hip trying to step down without it.

Thanks for you all's help again.
 
my wife almost twisted her hip trying to step down without it.

StepStool.jpeg
 
That was it. The set screw was on the side. Problem is, there is no clearance to get a tool in there to turn that set screw. I am worried the only solution is to drop the whole thing to work on it. :(

The darn thing is under warranty too but they can't see me for another 3 weeks!
Not even clearance to cut a cheap tool down to size captain?
 
Not even clearance to cut a cheap tool down to size captain?
That's the plan today. Buy the cheapest set of Allen wrenches to cut down. But the darn thing has so little clearance that I am not sure even a cut off tool will fit in there and importantly, have enough degrees of freedom to turn it.

The other thing is the hassle of being on my back doing all of this in a very low hung vehicle. Even though I have it up on stands, my face barely clears the bottom.
 
That's the plan today. Buy the cheapest set of Allen wrenches to cut down. But the darn thing has so little clearance that I am not sure even a cut off tool will fit in there and importantly, have enough degrees of freedom to turn it.

The other thing is the hassle of being on my back doing all of this in a very low hung vehicle. Even though I have it up on stands, my face barely clears the bottom.
You need a friend with a pit. Good luck mate, those kind of jobs drive me round the bend . I'd be swearing , going a bit ape shit and generally getting violent with it :D
 
This thread is always interesting. Not directly because of the content, but because it usually indicates a bunfight is happening in another forum.
 
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