Fluffy
Addicted to Fun and Learning
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- Sep 14, 2019
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I'm having a little issue with my 2i2 that I don't know what causes it. any help will be appreciated. Just note in advance that I'm not currently interested in replacing the unit with something else, just solving the issue if possible.
The interface is about 3 years old and works perfectly fine 99% of the time. The way it's configured, I'm using it as a dac and pre-amp going to my active monitors via TRS connection, and it's plugged into my PC via USB. It has an ASIO control panel that sets the sampling frequency and buffer size, but all the sound is routed through the window mixer for most applications. I normally set the device to 44.1khz because it's primarily for music, and the buffer size is at 32. I have EQ APO running in the background, so in the sound control panel the device is set to enable enhancement, otherwise the EQ doesn't work. and it's also not in exclusive mode, if that matters.
The issue is this: in rare occasions, there will be a drop-off or a pop while playing, and sometimes it even mangle and distort the sound to a very high degree. It sounds like sampling has gone off the rails. It tends to happen more when I play movies in the computer, where the sampling frequency is 48khz, but it is not limited to those cases. It almost always resolves itself by simply toggling to a different playback device in windows, and toggling back. Changing the buffer size doesn't affect things, and increasing it tends to make it worse. Recently I had a more severe issue, when I was making a long conference call with a web based app (Jitsi.org), and throughout the call it messed up the sound, distorted, pop, etc. I tried changing the sampling frequency, bit depth, buffer size – nothing really seemed to help. Every time I changed something it resets to unit and by itself is fixed the issue for several minutes, only to return again. Strangely enough, a day after that I made another long conference call using the same app, and it didn't have any issues.
My second playback device is Modi 3, and it has no issues, using the same configuration (USB, through windows mixer, same sampling frequency and bit depth, enabled audio enhancements for EQ).
This problem is far from making the device unusable, it's just really annoying and tend to happen when it's least convenient. Other than this issue, the 2i2 is doing its job fantastically.
The interface is about 3 years old and works perfectly fine 99% of the time. The way it's configured, I'm using it as a dac and pre-amp going to my active monitors via TRS connection, and it's plugged into my PC via USB. It has an ASIO control panel that sets the sampling frequency and buffer size, but all the sound is routed through the window mixer for most applications. I normally set the device to 44.1khz because it's primarily for music, and the buffer size is at 32. I have EQ APO running in the background, so in the sound control panel the device is set to enable enhancement, otherwise the EQ doesn't work. and it's also not in exclusive mode, if that matters.
The issue is this: in rare occasions, there will be a drop-off or a pop while playing, and sometimes it even mangle and distort the sound to a very high degree. It sounds like sampling has gone off the rails. It tends to happen more when I play movies in the computer, where the sampling frequency is 48khz, but it is not limited to those cases. It almost always resolves itself by simply toggling to a different playback device in windows, and toggling back. Changing the buffer size doesn't affect things, and increasing it tends to make it worse. Recently I had a more severe issue, when I was making a long conference call with a web based app (Jitsi.org), and throughout the call it messed up the sound, distorted, pop, etc. I tried changing the sampling frequency, bit depth, buffer size – nothing really seemed to help. Every time I changed something it resets to unit and by itself is fixed the issue for several minutes, only to return again. Strangely enough, a day after that I made another long conference call using the same app, and it didn't have any issues.
My second playback device is Modi 3, and it has no issues, using the same configuration (USB, through windows mixer, same sampling frequency and bit depth, enabled audio enhancements for EQ).
This problem is far from making the device unusable, it's just really annoying and tend to happen when it's least convenient. Other than this issue, the 2i2 is doing its job fantastically.
