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Poll for Topping PA5 owners only please.

Is your Topping PA5 amp defective?

  • Yes

    Votes: 89 46.4%
  • No

    Votes: 103 53.6%

  • Total voters
    192

jevchance

Member
Joined
Feb 8, 2022
Messages
55
Likes
25
My package was sent today. Shipping via USPS cheapest option was $78. Wish me luck!
 

JeremyFife

Active Member
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Jan 8, 2022
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214
Location
Scotland
That's interesting, Shenzenaudio (Cloris) advised me to declare it at $100 as returned goods and they would be sending me a brand new replacement plus shipping charges refunded. Can't ask for more from the dealership. Sorry to hear about your experiences :(
Thanks for this.

My PA5 is now with Shenzhen who insist they will get it repaired by Topping. I'm dealing with Cloris and another person there - they do seem to be trying.
I quoted your post and now they've agreed to refund my postal cost (£23 GBP from UK)
 

xaxxon

Active Member
Joined
Apr 3, 2022
Messages
144
Likes
123
My PA5 failed today. Got it in april - so it lasted 4 months.

When turned on, if you hold the amp up to your ear, it clicks about 4-5 times per second.

Warranty is "mail it to china" from the amazon seller I got it from. Should have bought it from apos.
 

terrys999

Active Member
Joined
Mar 28, 2019
Messages
138
Likes
79
My PA5 failed today. Got it in april - so it lasted 4 months.

When turned on, if you hold the amp up to your ear, it clicks about 4-5 times per second.

Warranty is "mail it to china" from the amazon seller I got it from. Should have bought it from apos.
That sounds like a relay. Sorry you have to go through this.
Perhaps they will fix the issues in updated unit. Have to admit I miss mine, maybe I might buy pa5 v 2.
Iam a glutton for punishment.
 

Slotenpiloot

Member
Joined
May 24, 2022
Messages
28
Likes
18
My PA5 failed today. Got it in april - so it lasted 4 months.

When turned on, if you hold the amp up to your ear, it clicks about 4-5 times per second.

Warranty is "mail it to china" from the amazon seller I got it from. Should have bought it from apos.

Cant you take it up with amazon? In my opinion it should be the sellers issue, not yours.
 

vkvedam

Addicted to Fun and Learning
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Joined
Apr 12, 2019
Messages
556
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749
Location
Coventry, UK
Received my brand new replacement today, a little bit concerned about leaving it on all the time as my critical listening is limited to few hours per week :(. For TV and home cinema I shall stick with Marantz AVR.
 

jevchance

Member
Joined
Feb 8, 2022
Messages
55
Likes
25
Cant you take it up with amazon? In my opinion it should be the sellers issue, not yours.
FWIW, if it's sold by XXX and fulfilled by Amazon, then XXX is responsible for returns after the initial 30 day return window. It appears there are a few sellers who sell through Amazon, but Amazon itself is not selling this device, just fulfilling it.
 

tonycollinet

Major Contributor
Joined
Sep 4, 2021
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5,617
Location
UK/Cheshire
FWIW, if it's sold by XXX and fulfilled by Amazon, then XXX is responsible for returns after the initial 30 day return window. It appears there are a few sellers who sell through Amazon, but Amazon itself is not selling this device, just fulfilling it.
Correct - but generally amazon have requirments on resellers on how they support. And "return it to china" doesn't generally hack it (at least in UK) They will refund you and get the money back from the reseller over here if support is inadequate.
 

Rottmannash

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Nov 11, 2020
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Nashville
@jevchance. jevchance, I don't think anyone suggests leaving the amp turned on all the time- only to leave the power brick plugged in 24/7 and turn the amp on and off with the toggle switch.
 

jevchance

Member
Joined
Feb 8, 2022
Messages
55
Likes
25
@jevchance. jevchance, I don't think anyone suggests leaving the amp turned on all the time- only to leave the power brick plugged in 24/7 and turn the amp on and off with the toggle switch.
I didn't say anything about the power switch, perhaps you are replying to the wrong person?
 

Rottmannash

Major Contributor
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Nov 11, 2020
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You said got were concerned about "leaving it on all the time".
 

Sound86

Member
Joined
Jan 2, 2021
Messages
55
Likes
30
Location
Germany
I just received my PA5 from Amazon WHD. Like you might have expected it was faulty and Amazon just returned it into circulation :facepalm:
 

Moto

Active Member
Joined
Jan 19, 2021
Messages
140
Likes
30
Well after 8 months I now have white noise in one channel. I bought mine from Amazon and the seller was Hifigo. If they will not deal with it is there a current “best practice” in going directly back to Topping? I am in the US.
Thx for any help.
 

jevchance

Member
Joined
Feb 8, 2022
Messages
55
Likes
25
Well after 8 months I now have white noise in one channel. I bought mine from Amazon and the seller was Hifigo. If they will not deal with it is there a current “best practice” in going directly back to Topping? I am in the US.
Thx for any help.
I contacted Topping initially. I sent them some videos. Their response was "Yup, it's broken. Contact your dealer for service." So, I had to contact the seller through Amazon. I recently sent the package and I'm waiting for them to confirm they received it.

You will likely have to go through the same process.
 
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