Okto 8 Owner’s Thread

[EmilD]

Why were you hesitating in first place? Not sure I followed, sorry.

Therry are other excellent 8-channel DAC from Exasound (s88) and Merging (Hapi Mk3) for instance, but not the same price tag.

I wasn't hesitant. I contacted them on their website almost a month ago. After the good feedback I got from this thread I wanted to put down an order once I got a reply.
But the reply never came. And when I have wrote them a week ago, seeing there is no answer, I decided that I need to move on.
I already have a Merging Anubis and a Solaris. But the review of the unit really made me want one and see if it is any better than what I have.
Even recently I have contacted Merging and they replied within 2 days tops. Kept regular email exchanges like you should when you are a business and have a client in need.

 

[poopy]

I wasn't hesitant. I contacted them on their website almost a month ago. After the good feedback I got from this thread I wanted to put down an order once I got a reply.
But the reply never came. And when I have wrote them a week ago, seeing there is no answer, I decided that I need to move on.
I already have a Merging Anubis and a Solaris. But the review of the unit really made me want one and see if it is any better than what I have.
Even recently I have contacted Merging and they replied within 2 days tops. Kept regular email exchanges like you should when you are a business and have a client in need.

You emailed them as a test to see if the customer service was serious?

I emailed them a few times, and Pavel got back to me most of the time with some delay, but nothing critical. I got mine early 2021 and never had any issues really.

 

[EmilD]

I did not email them as a test! I wanted informations and they never got back!! Anyways, I don't want to derail this thread.