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New Netflix Windows App no longer streams Atmos or Dolby Digital?

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ooheadsoo

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My Netflix app updated itself yesterday on my Win10 machine and now it stopped streaming Atmos and 5.1 mch content to my Denon x3800. I've checked all the options and even went to customer support - they told me to either contact my hardware provider or downgrade my Netflix account, which fairly shocked me. I'm 99% sure it's a problem with the app update, because my Nvidia Shield sends Netflix Atmos content to my receiver without a hitch.

Anyone else experiencing this?
 
ooheadsoo said:
My Netflix app updated itself yesterday on my Win10 machine and now it stopped streaming Atmos and 5.1 mch content to my Denon x3800. I've checked all the options and even went to customer support - they told me to either contact my hardware provider or downgrade my Netflix account, which fairly shocked me. I'm 99% sure it's a problem with the app update, because my Nvidia Shield sends Netflix Atmos content to my receiver without a hitch.

Anyone else experiencing this?
Click to expand...

It turns out you can still get multichannel audio after all if you enable Dolby Atmos (speaker setup option) after installing and purchasing the Dolby Access app. Make sure it's enabled before starting the Microsoft Edge browser. After the 5.1 audio menu options shows up in Netflix, I change the speaker setup back to 5.1 instead of Dolby Atmos for Headphones -- MCH confirmed with the DSP analyzer -- since I'm routing the audio to JRiver to my own 7.1 MCH DAC -- not an AVR.

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I use a pc and nvidia streamer for the apps and Dolby vision and then my PC for my movie and music. The htpc had always been my favorite hobby. It was only eclipsed with hdr formats. I think that Dolby vision is now an option but I just use basic hdr tv.
 
I did try that though I didn't purchase Dolby access. It only lets me do 5.1 or 7.1 Direct, so I'm not sure the heights are getting signal. Are you able to do differently? I have a 7.4.4 setup.
 
I have a real problem because the Windows store apps refuse to download. Seems it's because my Windows 11 PC is for some reason unable to do "updates" and the Windows store refuses to download unless you're up to date on updates. Tried any number of on line fixes and they all do nothing. That includes using Windows troubleshooter, disabling anti-virus, doing programs designed to restart and repair windows updater, including a number of command line instructions. Nothing. If anybody had a bright idea, I'm all ears. No doubt the requirement is a way for Windows to keep it's "phone home" customer surveillance portion of the "operating system" up to date.

It is incredible they're messing with the Netflix desktop app. Apparently it's to bring "live" programming and make it able to run ads. No doubt a precursor for them to make it impossible to have a subscription option without ads--unless you're paying $100 a month.

And screwing with multichannel is the final straw. If I can't get it to do multichannel, I will have absolutely no use for Netflix. I'm sick of this shit where my providers change the software to make it better able to track me online and spam me with ads while doing away with the features that led me to them in the first place. I'm already paying $24 a month and for that I expect a high quality (picture AND sound) ad-free experience. If Netflix can't provide that, guess where they can stick their subscription.
 
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ooheadsoo said:
I did try that though I didn't purchase Dolby access. It only lets me do 5.1 or 7.1 Direct, so I'm not sure the heights are getting signal. Are you able to do differently? I have a 7.4.4 setup.
Click to expand...

Unfortunately, I've never connected to an AVR to decode Atmos so cannot confirm that myself. Sorry.
 
I've resorted to using my Nvidia shield on a daily instead of my htpc, just to sidestep the potential issues. Theoretically I also get a 4k picture, though I can't really tell the difference.
 
I know its a slightly older post now but doesnt just using Edge Browser fix this?
 
I have finally figured this out, and it's really as simple as buying the Dolby Atmos app from the Windows store, activating it, porting its output (in my case, at least) to JRiver, uninstalling the Netflix app, and reinstalling it from the Windows store. Now the 5.1 and Atmos tags are all there again on the desktop app. Guess it's using the Edge Browser which I'm none to happy about b/c I'd like nothing better than to uninstall it, but I'll live. I still have an issue with getting my go to HTPC to do updates, so I did this as proof of concept on one of my old I3 Laptop which was my original HTPC.
 
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