As much as I liked the sound besides the distortion and the other problems, I didn't get a new pair since I didn't like the neumann costumer support. For now I moved on, maybe I'll get a pair of genelec, barefoot or idk what other, still choosing. I don't know if to trust neumann. I will see.
-
WANTED: Happy members who like to discuss audio and other topics related to our interest. Desire to learn and share knowledge of science required. There are many reviews of audio hardware and expert members to help answer your questions. Click here to have your audio equipment measured for free!
Neumann KH120 II Monitor Review
- Thread starter amirm
- Start date
harshalbid271
Member
- Joined
- Jan 3, 2020
- Messages
- 5
- Likes
- 1
Funny you say that, cause I myself tried to contact their support to receive exactly 0 response, and 1 customer support quality survey. On the other hand I contacted buchardt about the backorder wait time and got a response from the CEO.
For me this are instruments for work, I need equipment and people that I can trust and professionals if I need help or to solve an issue. Unfortunately I didn't find any of this in my experience. When I was talking with them, for 2 times they promised to came back writing an e-mail with solutions to me in 24h, but even waiting more they never did. Very unfortunate (?).
I see this german dealer has a great price on these and ships to the USA: https://www.musicstore.com/en_US/USD/Neumann-KH-120-II-Black-Promo-Set/art-REC100
Any reason I shouldn't buy from them vs a US dealer?
Any reason I shouldn't buy from them vs a US dealer?
As long as the dealer is reputable you should be fine. Just expect to pay an import fee when the shipment hits US customs.
Will Neumann provide warranty coverage in the US when purchasing from an international dealer?
I live in Australia and prices are high here...but this really frames just how much more we pay. Will be anxiously watching the responses you get, hopefully we can save some money.
Thanks for sharing.
Here is the warranty language. Note there is a special section for Austrailia, it's probably best that you contact sennhieser AU to confirm.
It looks like for US buyers the language is country agnostic but it must be from an authorized dealer, as usual.
That said, the warranty isn't very strong to begin with. It's only 2 years, and only for manufacturer defects which always seem easy to deny if they feel like it.
www.neumann.com
It looks like for US buyers the language is country agnostic but it must be from an authorized dealer, as usual.
That said, the warranty isn't very strong to begin with. It's only 2 years, and only for manufacturer defects which always seem easy to deny if they feel like it.
Warranty - Neumann.Berlin
The original Neumann product you have purchased is covered by a warranty of 24 months. The limited warranty applies only to products that belong to the time of purchase to the current Neumann sales program.
If you know who the carrier would be you could provide them with the shipping box dimensions / weight and they would probably ballpark it for you. FWIW, I imported KH 150s to the US and the customs fee was under $50.
I've only imported less expensive products (~$200) from Europe and Japan and they were just delivered normally.
Keep in mind that I'm no expert at all on this, but my understanding is that as long as it's under $800 per person per day, US customs gives you a free pass. It's an informal de minimis import . Over that and under $2500 they will charge duty and a few other fees. Over $2500 and it's a formal import and gets more complex.
If anyone knows any more about this, please contribute.
Why are you importing these to the US from Europe when you can buy from US sellers?
They're much less expensive from Europe. Neumann controls the price in the US and keeps it high.
Ok, I bought them from MusicStore the german dealer.
Did I mention the MA-1 measurement mic is included for free on the holiday promo they're running? (From many dealers right now fwiw)
- I called sennheiser USA (Neumann's parent brand) and verified that the warranty will in fact be honored, it applies internationally as long as they are an authorized dealer
- This import calculator says there will be no fees on this product category (but I'm not sure it's correct) https://www.simplyduty.com/import-calculator/
Did I mention the MA-1 measurement mic is included for free on the holiday promo they're running? (From many dealers right now fwiw)
Cabinet material, Composite polycarbonate front and rear, wooden sleeve. Cabinet surface finish; color (front / back), Painted; metallic anthracite (RAL 7021)
Pearljam5000
Master Contributor
- Joined
- Oct 12, 2020
- Messages
- 5,799
- Likes
- 6,334
It's still not aluminum
Doesn't have to, as it's metallic anthracite. Meanwhile, in the Neumann marketing HQ, the guy that invented "metallic" anthracite:It's still not aluminum
Replacing a metal enclosure with painted plastic is likely a cost reduction to improve profit margins. That said, they measure great, so i don't think it really matters.
unpluggged
Addicted to Fun and Learning
- Joined
- Jan 5, 2023
- Messages
- 712
- Likes
- 923
I didn't know MDF is a kind of plastic.
And that's probably good. The old cabinet wsa more "ringy" as the new one.It's still not aluminum
You need stiffness and damping - metal is good in one and very bad in the other.
Similar threads
