I think I can say that Naimies and their dealers *today,* tend to live in a bubble, where good reviews make them feel better and bad reviews are mostly played down or ignored altogether. I've heard one of these briefly and it's fine by the early 1980's UK audiophile standards that the now ageing audio peeps over here remember. I liked the 'feel' of the round control on the top and for many owners of such a device, that's fine and they'll stump up the dough regardless (the supplying dealer always at hand to help sort out software issues and suggest cable and speaker upgrades too.....
It's taken most of my working life to even begin to get a handle on my Aspergic tendencies, let alone a handle on people's motivations to spend so much money on luxury goods like this (in my day it was B&O but that brand is now even more stratospheric in silly pricing and aspiration). The chap above with the Cornwalls and one of these plus a Denon - I wonder if ease of use of the Naim doesn't play a factor in his lady's preference (I KNOW how good a lady's hearing can be, believe me
).
I suspect there's a kind of smug arrogance going on back at the factory, but you never know, a review like this may well generate their engineers to try to 'sort it.' Price will increase further though.