Just speaking generally for myself, and I would hate to give miniDSP any ideas here because I don’t think they could pull off the execution: if a device is already $1300 but a company going to treat me like a criminal over warranty service, then I‘d prefer they charge me a bit more and behave with a modicum of self-respect for their business and how they treat customers. You have to build that sort of maintenance of goodwill into the price or you quickly run out of customers.
I think this is a good point. This kind of product needs to have a good returns and support policy built in to the cost model.