A recent AI encounter I shared recently on a PM:
My latest experience with AI was pretty surprising. Living with the ocean 100 meters to west, mountains blocking civilization 20 miles to the east and north, and empty farmland to the south the internet has been huge issue. 40 yrs of copper wire phone service, then adding DSL internet 5 mbs, two years cell based internet that was fast but often died during storms along with our phones, so we kept our DSL landline. Well after replacing our forth dead 5G hub I told my wife that I've had it and though I am very short of fondness for Mr. Musk, we are going Starlink who's basic service was on sale for $40/mo with free equipment with guaranteed 50-100 mbs or 200 mbs for $80, all we need is 100mbs.
Here's the AI part. When I got on the support line, was I transported to a tech in the Philippines as I had been with crashed 5G hubs? No, a robot with life like voice, perfect diction and razor fast answers to very complicated technical questions that I had complete detailed understanding of. I had personally installed and maintained all aspects of structured wired panel during a home remodel to the studs with miles on Cat5e and coax in every room in two buildings, phone, intercom, routers, switches in the furnace closet. Every description of my hardware particulars was understood a couple of seconds and aspects of the brand and model of my hardware with specs and solutions. I could not get myself to not treat it like a I was talking with real person, thanking for help, asking about alternatives, or which was better option. Every response was quick, detailed and to the point. The only unnerving part almost every reply or inquiry to me was preferenced by or had my name in it, "that would be a smart strategy, Tim" or " Tim, what brand and model router are you connecting to", let me look up the those specs , Tim". The bot never said It's name so I could not reply in kind or thought to ask. I left those calls feeling good about the advice and what I was doing but a little spooked interacting as if it were a another human. Instead of waiting for a call back, every call was connected in less than minute followed my new girlfriend "Is this Tim".
So far after a few minor changes my system is working perfectly as I knew it would from friends experiences. ATT was charging over $100 mo for my a land line $65 for internet and $60 mo for their separate VOIP which would have been as unreliable as their 5G hubs, I can now get it <$20 mo and satellite TV $160 mo will be $80 with a comprehensive streaming service.
So the most savvy tech with most experience can be cloned, summoned in a minute, can speak the callers dialect, understand and communicate with anyone at any skill level, have patience of Job, and never insult or be insulted, no waiting 24/7/365. Downside a lot savvy and lousy humans will lose their customer service jobs. Check it out without buying if only to speak to the perfect bot woman. The future seems amazing me.