Keith_W
Major Contributor
Here is a reply from March.
I want to make clear that I am posting these replies on his behalf out of courtesy. I am NOT a March Audio representative. This message clarifies his company position, which I thought was fair - which is why I posted it verbatim. Alan reads ASR, but he has no ability to reply. If you have issues, please raise them with Alan directly. I have no intention to facilitate a debate between March and ASR members.
Hi Keith
Can you just post a clarification on our warranties.
Yes warranties are finite and there has to be a cut off. Speakers have always been 5 years. Amps were 3 years, but after a revision of the product range some years ago, we raised this to 5 years. During warranty we pay for and arrange (DHL pickup) all shipping. This is more than most manufacturers do.
After warranty expiration we do ask that the customer pays for return shipping. Any repairs are also warranted. We also pay for the shipping to return the product to the customer after repair.
I don't really see the relevance of someone's grandfather clock to our products.
Thanks
Alan
I want to make clear that I am posting these replies on his behalf out of courtesy. I am NOT a March Audio representative. This message clarifies his company position, which I thought was fair - which is why I posted it verbatim. Alan reads ASR, but he has no ability to reply. If you have issues, please raise them with Alan directly. I have no intention to facilitate a debate between March and ASR members.